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Sightseer
Posts: 1

The serial number on the camera and on the packaging does not match

Hello! I bought a hero black 7 at aliexpress, the packaging was not opened.

When I decided to compare the serial number on the package and in the battery compartment - they were not the same.

There was the same beginning C328132... , next digits were different.

But when I entered the serial numbers to download the firmware on the site, both serial numbers came up.

No signs of use were visible after opening the box.

Why can serial numbers differ? Maybe it's refurbished? But But the packaging was original and the camera works without any problems.

 

Nomad
Posts: 1,861

Re: The serial number on the camera and on the packaging does not match

The packaging is created at a totally different company and the seriel number on the packaging only reflects an SKU for stocking and inventory purposes.  The C328132 ***** number on the packaging simply informs stock systems as to what type of camera it is.