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Sightseer
Posts: 1
Accepted Solution

The screen is completely blank om my Hero 5 black. Tried to update the software, but no improvement.

The screen is completely blank. Tried to update the software, but no improvement.


Accepted Solutions
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GoPro
Posts: 16,126

Re: The screen is completely blank om my Hero 5 black. Tried to update the software, but no impro...

Hi @graycave07502

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's not the case, a manual update is the next step. Please refer to https://gopro.com/update/

You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 16,126

Re: The screen is completely blank om my Hero 5 black. Tried to update the software, but no impro...

Hi @graycave07502

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's not the case, a manual update is the next step. Please refer to https://gopro.com/update/

You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

 

Thanks!

Ej