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Sightseer
Posts: 1

The package will be returned to the sender. Why?

[ New ]

My HERO8 Bundle was shipped yesterday. However, today I received a message from UPS that the package will be returned to the sender. The money was also instantly refunded. What is the reason behind this and how can I re-order as soon as possible?

The order number is #SO-3895234.


Accepted Solutions
GoPro
Posts: 29,687

Re: The package will be returned to the sender. Why?

[ New ]

Hi @saraa58321

 

Sorry for any trouble caused.

Order-related concerns are best handled by our Support Team at https://gopro.com/help/ContactUs

Please log a call back request or initiate a chat session.


Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.
 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 29,687

Re: The package will be returned to the sender. Why?

[ New ]

Hi @saraa58321

 

Sorry for any trouble caused.

Order-related concerns are best handled by our Support Team at https://gopro.com/help/ContactUs

Please log a call back request or initiate a chat session.


Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.
 

 

Thanks!

Ej