01-29-2019 11:54 AM
02-13-2019 01:39 PM
So how do you turn off the low light setting when the screen freezes so you can't even access the settings menu? The second the screen turns on when I reset the battery, it freezes.
02-21-2019 11:27 AM
Hello @x-nemesis. Have you been able to manually update the camera already? If you have and you are already using one of the recommended SD cards here https://gopro.com/help/articles/block/microSD-Card-Considerations , let our Support team help. Their contact information is at https://gopro.com/help/ContactUs .
03-07-2019 02:32 PM
Most of the time it freezes when connected to my Smart Remote, and they both freezes same time, it's annoying as hell my first gopro.
Any updates on this issue?
03-07-2019 02:42 PM
To isolate the issue, please test the camera without the SD card.
Access the menu and see if it will still freeze.
Also, try resetting your Smart Remote and see if this will make a difference.
Let us know how it goes.
You may also reach out to our Support Team for assistance.
03-13-2019 09:06 AM
But still when connected to my smart remote, my gopro still freezes sometimes, i try to reset smart remote but it still having issue freezing.
Is there a way to factory reset a smart remote?
03-13-2019 06:34 PM
@shotsofredmist, what resolution you use to recording. Try 1080 resolution and see if this solve your camera freezing issue. Some remote using gimbal i tested are facing freezing if recording resolution are higher than 1080. I was about to purchase gopro original remote to overcome the freezing issue but it seem like perform the same like gimbal remote.