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Sightseer
Posts: 1
Accepted Solution

The camera turns on itself

I have a Gopro hero5 session and it turns on itself all the time. The problem started for 24 h ago and i can´t solve it. I have updated the firmware and done every reset i can think of. Help! I cant use my camera anymore...


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GoPro
Posts: 12,282

Re: The camera turns on itself

Hello @toughsurf22225

 

Sorry to hear about the trouble. Have you been able to pairyour HERO5 Session camera with a mobile device through the GoPro App? If so, try turning off the camera's Wi-Fi, and also turn off the Bluetooth of the mobile device. See if this clears out the issue. If it does not, and you have already performed a manual update on the camera, then please get in touch with our Support team so they can walk you through additional troubleshooting steps. You can reach them via phone or chat here https://gopro.com/help/ContactUs

 

Best regards, 
Marius

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Highlighted
GoPro
Posts: 12,282

Re: The camera turns on itself

Hello @toughsurf22225

 

Sorry to hear about the trouble. Have you been able to pairyour HERO5 Session camera with a mobile device through the GoPro App? If so, try turning off the camera's Wi-Fi, and also turn off the Bluetooth of the mobile device. See if this clears out the issue. If it does not, and you have already performed a manual update on the camera, then please get in touch with our Support team so they can walk you through additional troubleshooting steps. You can reach them via phone or chat here https://gopro.com/help/ContactUs

 

Best regards, 
Marius

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Adventurer
Posts: 12,581

Re: The camera turns on itself

SO this happened because you updated firmware,  and did you again manually update to resolve it?  firmware sounds like it crashed your camera?   so get to gopro.com to resolve it