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Tourist
Posts: 2

The back cover does not close

[ New ]
As you can see the video, my back cover doens't close... i tried it from the other side. I mean right side first.. help me please...
Screenshot_20200331-111229.png

Accepted Solutions
GoPro
Posts: 27,229

Re: The back cover does not close

[ New ]

Hi @ahyoung

 

There should be an insert a video option.

Anyway, kindly check if there if the battery is bloated.

This might be the reason why the cover is not closing.

 

Thanks!

Ej

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All Replies
GoPro
Posts: 27,229

Re: The back cover does not close

[ New ]

Hi @ahyoung

 

The attachment appears to be a photo.

Can you please reupload the video showing the issue?

 

Thanks!

Ej

Tourist
Posts: 2

Re: The back cover does not close

[ New ]
oh.. Only image can be uploaded..
so, the problem is like this.. i can not close the back cover.
I don't know it is broken or not. With the inside battery, i can't close it. But, when i put that out, i can close the cover..
i just wanted to check the battery, and it happened. Before checking, it has never happened..
Screenshot_20200401-014946.png
GoPro
Posts: 27,229

Re: The back cover does not close

[ New ]

Hi @ahyoung

 

There should be an insert a video option.

Anyway, kindly check if there if the battery is bloated.

This might be the reason why the cover is not closing.

 

Thanks!

Ej