01-10-2018 07:56 PM
LOL, same problem as original poster and the 4 or 5 other people that have chimed in. Defective camera left the factory , was put on reseller shelf and sold. 1 minute of QC could have saved me 4-5 hours in the car dealing with a refund, gasoline, lost time at work etc. Clearly not an isolated occurence. Im glad GP bottom line is more important than my time
01-15-2018 05:54 AM - edited 01-15-2018 05:56 AM
Lol (not at you).
Brick store has a Policy, if you do not agree with the Policy do not buy from their store. Their return policy can be no questions asked to no returns just exchanges of open electronics. so make sure you ask before you buy. Their return expirations range from 7-14 days.
I understand it is a enconvience to return back to a store b/c a Product did not work out, you are pressured to return before the expiration period.
You and the Retailer, the Store will have to work out the issue, They will accept the return back for an even change and off you go. the least they can do then turn you away. Not knowing the time you purchased and if within reason we all have to take your word that the store did not work with you?
Gopro just came on to answer a few times. Did they ever resolve it, they are willing to help. where are they willing to help off line.. tells you they are just website staff running gopros forums
GET TO GOPRO
01-24-2018 07:04 PM