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Hiker
Posts: 38

Terrible HERO 8 compression artifacts and video quality

[ New ]

For some reason, my previous post was locked, so I opened a new one.

 

I still have weird artefacts when capturing video's on my HERO 8. The image just looks like it's been processed with some cheap Instagram filter. Just look at the tree on the top left corner. All the other foilage is having the same issues, just look at the plant in front of the camera: all leaves look as if they were computer generated.

 

This was captured using the latest firmware, with standard 1080p60 settings and a Linear lens.

 

The standard settings are:

HyperSmooth: High, Low Light: Off, Zoom: 1.0x, Clips: Off,

Protune:

Bit Rate: Standard, Shutter: Auto, EV Comp: 0, White Balance: Auto, ISO Min: 100, Iso Max: 1600, Sharpness: High, Color: GoPro

 

Cropped image

Screenshot 2020-10-27 12.17.40.png

 

 

Original image

Screenshot 2020-10-27 12.17.40.png


Accepted Solutions
GoPro
Posts: 21,087

Re: Terrible HERO 8 compression artifacts and video quality

[ New ]

Hello, @reuf. Have you been able to perform the recommended troubleshooting steps at https://community.gopro.com/t5/Cameras/HERO-8-artifacts-and-video-quality/m-p/669668 ? How did it go? 

 

 

View solution in original post

GoPro
Posts: 15,698

Re: Terrible HERO 8 compression artifacts and video quality

[ New ]

@reuf, if the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps in resolving this issue. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

View solution in original post


All Replies
GoPro
Posts: 21,087

Re: Terrible HERO 8 compression artifacts and video quality

[ New ]

Hello, @reuf. Have you been able to perform the recommended troubleshooting steps at https://community.gopro.com/t5/Cameras/HERO-8-artifacts-and-video-quality/m-p/669668 ? How did it go? 

 

 

Hiker
Posts: 38

Re: Terrible HERO 8 compression artifacts and video quality

[ New ]
Hi there! Thanks for the reply. Yes I did. For another problem (random freeze of my HERO 8) I reinstalled the firmware multiple times. The protune settings are posted above.
GoPro
Posts: 15,698

Re: Terrible HERO 8 compression artifacts and video quality

[ New ]

@reuf, if the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps in resolving this issue. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Hiker
Posts: 38

Re: Terrible HERO 8 compression artifacts and video quality

[ New ]
So this is not normal? Would it be possible for you to post how an image normally would look, preferably with some leaves and foliage. Standard settings, 1080p linear lens.