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%3CLINGO-SUB%20id%3D%22lingo-sub-271871%22%20slang%3D%22en-US%22%3ETengo%20una%20GOPRO%20HERO%203%2B%20no%20reconoce%20cable%20USB%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271871%22%20slang%3D%22en-US%22%3E%3CP%3E%3CFONT%3E%3CFONT%3EMi%20GOPRO%20hero%203%2B%20desde%20ayer%20no%20reconoce%20el%20cable%20USB%20ni%20para%20conectar%20al%20ordenador%20ni%20para%20cargar%20la%20bater%C3%ADa.%20%3C%2FFONT%3E%3CFONT%3EHe%20probado%20con%20otros%20cables%2C%20enchuf%C3%A1ndola%20a%20un%20puerto%20USB%20del%20ordenador%20y%20un%20cargador%20USB%2C%20tambi%C3%A9n%20he%20probado%20sin%20tarjeta%20y%20sin%20bater%C3%ADa.%20%3C%2FFONT%3E%3CFONT%3ELa%20c%C3%A1mara%20no%20se%20ha%20conectado%20correctamente.%20%3C%2FFONT%3E%3CFONT%3EMientras%26nbsp%3Bten%C3%ADa%20bater%C3%ADa%20funciona%20correctamente%20excepto%20la%20conex%C3%ADon%20USB.%20%3C%2FFONT%3E%3CFONT%3EAhora%20se%20ha%20quedado%20sin%20bater%C3%ADa.%20%3C%2FFONT%3E%3CFONT%3E%C2%BFSe%20puede%20hacer%20algo%3F%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-271871%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO3%2B%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271914%22%20slang%3D%22en-US%22%3ERe%3A%20Tengo%20una%20GOPRO%20HERO%203%2B%20no%20reconoce%20cable%20USB%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271914%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F82851%22%20target%3D%22_blank%22%3E%40bluebluff64328%3C%2FA%3E.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20hear%20about%20the%20trouble.%20Your%20description%20points%20to%20the%20camera%20possibly%20having%20a%20faulty%20USB%20port.%20If%20you%20contact%20our%20Support%20team%20here%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20%2C%20they%20will%20be%20able%20to%20help%20with%20the%20next%20steps.%20You%20may%20reach%20the%20team%20by%20phone%20or%20chat.%20When%20you%20do%2C%20please%20make%20sure%20that%20you%20have%20the%20camera%20ready%20as%20well%20as%20sample%20picture%20or%20video%20showing%20the%20problem.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

Tengo una GOPRO HERO 3+ no reconoce cable USB

Mi GOPRO hero 3+ desde ayer no reconoce el cable USB ni para conectar al ordenador ni para cargar la batería. He probado con otros cables, enchufándola a un puerto USB del ordenador y un cargador USB, también he probado sin tarjeta y sin batería. La cámara no se ha conectado correctamente. Mientras tenía batería funciona correctamente excepto la conexíon USB. Ahora se ha quedado sin batería. ¿Se puede hacer algo?


Accepted Solutions
GoPro
Posts: 7,384

Re: Tengo una GOPRO HERO 3+ no reconoce cable USB

Hello @bluebluff64328

 

Sorry to hear about the trouble. Your description points to the camera possibly having a faulty USB port. If you contact our Support team here https://gopro.com/help/ContactUs , they will be able to help with the next steps. You may reach the team by phone or chat. When you do, please make sure that you have the camera ready as well as sample picture or video showing the problem. 

 

Thanks, 
Marius

View solution in original post


All Replies
GoPro
Posts: 7,384

Re: Tengo una GOPRO HERO 3+ no reconoce cable USB

Hello @bluebluff64328

 

Sorry to hear about the trouble. Your description points to the camera possibly having a faulty USB port. If you contact our Support team here https://gopro.com/help/ContactUs , they will be able to help with the next steps. You may reach the team by phone or chat. When you do, please make sure that you have the camera ready as well as sample picture or video showing the problem. 

 

Thanks, 
Marius