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Reply
Tourist
Posts: 4
Accepted Solution

Tengo problemas con el audio de mi go pro

[ Edited ]

hola buenas, tengo problemas con el audio a la hora de grabar video se olle un sonido muy fuerte, ese sonido tambien se olle al acceder a la galeria. Es normal o es un fallo de hardware?

 


Accepted Solutions
GoPro
Posts: 7,862

Re: Tengo problemas con el audio de mi go pro

Hello @fireyoasis67352

 

Thank you for reaching out . Sorry to hear about the trouble that you are experiencing with your camera. It would be best to contact Support team for a more personalized assistance on this matter. You can reach them here

 

Best regards, 
Marius

View solution in original post


All Replies
GoPro
Posts: 7,862

Re: Tengo problemas con el audio de mi go pro

Hello @fireyoasis67352

 

Thank you for reaching out . Sorry to hear about the trouble that you are experiencing with your camera. It would be best to contact Support team for a more personalized assistance on this matter. You can reach them here

 

Best regards, 
Marius

Tourist
Posts: 4

Re: Tengo problemas con el audio de mi go pro

Highlighted
GoPro
Posts: 7,862

Re: Tengo problemas con el audio de mi go pro

Hello @fireyoasis67352

 

Thank you for sharing your video. You will also need to submit this to the Support team when they take a look at your case. You might want to keep the link ready. Have you been able to connect with the Support team already?

 

Thanks, 

Marius

Tourist
Posts: 4

Re: Tengo problemas con el audio de mi go pro

[ Edited ]

Si. me eh puesto en contacto con el soporte técnico, me han dicho que tengo que usar una tarjeta de memoria compatible con la camara, y volver a actulizar el firmware de la camara. Volvere a escribir como ha ido el proceso y se ha solventado el pequeño ruido del viento.

Por el momento dicen ellos que no ven que haya problema con la camara, pero que haga eso, actualizar el firmware y la tarjeta de memoria

GoPro
Posts: 7,862

Re: Tengo problemas con el audio de mi go pro

Hello @fireyoasis67352

 

I see. Thank you for contacting Support. Feel free to post back regarding results once you test with a recommended SD card. 

 

Best regards, 
Marius

Tourist
Posts: 4

Re: Tengo problemas con el audio de mi go pro

Ya he comprado la sandisk extreme uhs-i  de 32 Gb y he actualizado el software.  El sonido sigue igual ese que se olle sigue igual, por lo que creo que no es problema de hardware. Pero quiero saber la opinion de mas gente.

 

Adjunto video de la ultima prueba con el software actulizado manualmente y con la tarjeta sandisk extreme uhs-i  de 32 gb

GoPro
Posts: 7,862

Re: Tengo problemas con el audio de mi go pro

Hello @fireyoasis67352

 

Thank you for the update. Appreciate you going through the recommended steps. Obviously, the white noise is still the same as the initial one. Based on the footage, the white noise displayed is considered acceptable/expected as there is not much else to be heard in the footage. Essentially, if there's no other audio for the camera to pick up, it will boost the AGC (audio gain control) in an attempt to pick up any available audio and you can hear more white noise as a side effect. 

 

You may want to perform further tests, that is, record more samples to determine if the white noise masks speaking or normal activity audio. Let us know how it goes. 

 

Thanks, 
Marius