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%3CLINGO-SUB%20id%3D%22lingo-sub-173542%22%20slang%3D%22en-US%22%3ETechnical%20support%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-173542%22%20slang%3D%22en-US%22%3Ei%20wish%20to%20bring%20you%20to%20your%20knowledge%20that%20the%20GOPRO%20that%20we%20have%20purchase%20from%20your%20authorized%20dealer%20was%20defective.As%20per%20description%20indicated%20by%20your%20authorized%20dealer%2C%20the%20item%20is%20purely%20waterproof%20which%20made%20us%20decide%20not%20to%20buy%20a%20casing%20for%20it.%20Unfortunately%2C%20just%20last%20week%20as%20it%20was%20immersed%20into%20the%20sea%20it%20suddenly%20blurred%20and%20ceased%20in%20functioning%20only%20to%20find%20out%20that%20the%20water%20went%20through%20it.%20We%20only%20used%20it%20for%20mountaineering%20and%20when%20we%20tried%20it%20as%20mention%20above%20we%20were%20shocked.%20We%20never%20questioned%20its%20good%20quality%20but%20it%20happened%20to%20be%20not%20as%20what%20we%20expected%20it.With%20this%2C%20i%20request%20you%20to%20please%20look%20into%20this%20matter%20and%20we%20wish%20that%20this%20unit%20may%20be%20replaced%20or%20perhaps%20extend%20any%20necessary%20assistance.I%20look%20forward%20to%20your%20reply%20and%20a%20resolution%20to%20my%20problem.%20Thank%20you%20and%20God%20speed!%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-173542%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-173556%22%20slang%3D%22en-US%22%3ERe%3A%20Technical%20support%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-173556%22%20slang%3D%22en-US%22%3EIt%20seems%20you%20are%20still%20posting%20in%20the%20wrong%20location.%20You%20will%20want%20to%20call%20the%20GoPro%20Support%20Team%20or%20contact%20them%20via%20the%20chat%20feature.You%20can%20get%20the%20information%20to%20contact%20them%20by%20following%20this%20link%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUsThe%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUsThe%3C%2FA%3E%20phone%20numbers%20to%20reach%20GoPro%20Support%20are%3AREGIONAL(855)%20635-3578%20(Toll%20Free)(650)%20436-4001Sunday7%3A00%20AM%20to%204%3A00%20PMMonday6%3A00%20AM%20to%206%3A00%20PMTuesday6%3A00%20AM%20to%206%3A00%20PMWednesday6%3A00%20AM%20to%206%3A00%20PMThursday6%3A00%20AM%20to%206%3A00%20PMFriday6%3A00%20AM%20to%206%3A00%20PMSaturday7%3A00%20AM%20to%204%3A00%20PM(GMT-07%3A00)%20Pacific%20Daylight%20Time%20(America%2FLos_Angeles)INTERNATIONAL%3AHours%20of%20operation%3AMonday%20%E2%80%93%20Friday%2C%20local%20business%20hoursArgentina%2B54%2011%2052734083%2B54%2011%2051284616Australia%2B61%201800%202470341%20800%20878%20914Austria%2B43%20720%20228%20425Brazil%2B55%2061%20355%2001332%2B55%2021%20350%2002084Chile%2B56%2022%20368%203058%2B56%2044%20205%200450China%2B86%20400%20842%209191Cyprus%2B357%20800%2080001Denmark%2B45%20808%2026068France%2B33%20970%20735%20169Germany%2B49%20892%20109%203225Greece%2B30%20800%20848%201309Hong%20Kong%2B85%2025%208014585India%2B91%20000%20800%20100%209541%2B91%20000%20800%20100%209542Indonesia780%20332%2018912780%20332%2072913Ireland%2B353%201800%20817%20473%2B353%201800%20816%20003Israel%2B972%20722%20587%20729Italy%2B39%20029%20475%203769Japan%2B81%20345%20106%20136Mexico%2B52%2055%20416%2037096%2B52%2055%20416%2037097Netherlands%2B31%20858%20886%20277New%20Zealand%2B0800%20443%20096%2B64%20483%2018882Norway%2B47%20800%2025092Portugal%2B351%20800%20180044Singapore%2B65%20316%2033040South%20Africa0800%20994%20531South%20Korea00308%2012%203738%2B82%20808%20220%20216Spain%2B34%20518%20898%20656Sweden%2B46%20775%20868%20065Switzerland%2B41%20315%20281%20660Taiwan%2B886%20277%20032%20449Thailand1%20800%20011159United%20Kingdom%2B44%20330%20808%201875%3CBR%20%2F%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E
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Highlighted
Tourist
Posts: 4
Accepted Solution

Technical support

i wish to bring you to your knowledge that the GOPRO that we have purchase from your authorized dealer was defective.

As per description indicated by your authorized dealer, the item is purely waterproof which made us decide not to buy a casing for it. Unfortunately, just last week as it was immersed into the sea it suddenly blurred and ceased in functioning only to find out that the water went through it. We only used it for mountaineering and when we tried it as mention above we were shocked. We never questioned its good quality but it happened to be not as what we expected it.

With this, i request you to please look into this matter and we wish that this unit may be replaced or perhaps extend any necessary assistance.

I look forward to your reply and a resolution to my problem. Thank you and God speed!

Accepted Solutions
Explorer
Posts: 12,079

Re: Technical support

It seems you are still posting in the wrong location. You will want to call the GoPro Support Team or contact them via the chat feature.

You can get the information to contact them by following this link https://gopro.com/help/ContactUs

The phone numbers to reach GoPro Support are:
REGIONAL
(855) 635-3578 (Toll Free)
(650) 436-4001
Sunday7:00 AM to 4:00 PMMonday6:00 AM to 6:00 PMTuesday6:00 AM to 6:00 PMWednesday6:00 AM to 6:00 PMThursday6:00 AM to 6:00 PMFriday6:00 AM to 6:00 PMSaturday7:00 AM to 4:00 PM
(GMT-07:00) Pacific Daylight Time (America/Los_Angeles)

INTERNATIONAL:

Hours of operation:
Monday – Friday, local business hours


Argentina

+54 11 52734083
+54 11 51284616

Australia

+61 1800 247034
1 800 878 914

Austria

+43 720 228 425

Brazil

+55 61 355 01332
+55 21 350 02084

Chile

+56 22 368 3058
+56 44 205 0450

China

+86 400 842 9191

Cyprus

+357 800 80001

Denmark

+45 808 26068

France

+33 970 735 169

Germany

+49 892 109 3225

Greece

+30 800 848 1309

Hong Kong

+85 25 8014585

India

+91 000 800 100 9541
+91 000 800 100 9542

Indonesia

780 332 18912
780 332 72913

Ireland

+353 1800 817 473
+353 1800 816 003

Israel

+972 722 587 729

Italy

+39 029 475 3769

Japan

+81 345 106 136

Mexico

+52 55 416 37096
+52 55 416 37097

Netherlands

+31 858 886 277

New Zealand

+0800 443 096
+64 483 18882

Norway

+47 800 25092

Portugal

+351 800 180044

Singapore

+65 316 33040

South Africa

0800 994 531

South Korea

00308 12 3738
+82 808 220 216

Spain

+34 518 898 656

Sweden

+46 775 868 065

Switzerland

+41 315 281 660

Taiwan

+886 277 032 449

Thailand

1 800 011159

United Kingdom

+44 330 808 1875


View solution in original post


All Replies
Explorer
Posts: 12,079

Re: Technical support

It seems you are still posting in the wrong location. You will want to call the GoPro Support Team or contact them via the chat feature.

You can get the information to contact them by following this link https://gopro.com/help/ContactUs

The phone numbers to reach GoPro Support are:
REGIONAL
(855) 635-3578 (Toll Free)
(650) 436-4001
Sunday7:00 AM to 4:00 PMMonday6:00 AM to 6:00 PMTuesday6:00 AM to 6:00 PMWednesday6:00 AM to 6:00 PMThursday6:00 AM to 6:00 PMFriday6:00 AM to 6:00 PMSaturday7:00 AM to 4:00 PM
(GMT-07:00) Pacific Daylight Time (America/Los_Angeles)

INTERNATIONAL:

Hours of operation:
Monday – Friday, local business hours


Argentina

+54 11 52734083
+54 11 51284616

Australia

+61 1800 247034
1 800 878 914

Austria

+43 720 228 425

Brazil

+55 61 355 01332
+55 21 350 02084

Chile

+56 22 368 3058
+56 44 205 0450

China

+86 400 842 9191

Cyprus

+357 800 80001

Denmark

+45 808 26068

France

+33 970 735 169

Germany

+49 892 109 3225

Greece

+30 800 848 1309

Hong Kong

+85 25 8014585

India

+91 000 800 100 9541
+91 000 800 100 9542

Indonesia

780 332 18912
780 332 72913

Ireland

+353 1800 817 473
+353 1800 816 003

Israel

+972 722 587 729

Italy

+39 029 475 3769

Japan

+81 345 106 136

Mexico

+52 55 416 37096
+52 55 416 37097

Netherlands

+31 858 886 277

New Zealand

+0800 443 096
+64 483 18882

Norway

+47 800 25092

Portugal

+351 800 180044

Singapore

+65 316 33040

South Africa

0800 994 531

South Korea

00308 12 3738
+82 808 220 216

Spain

+34 518 898 656

Sweden

+46 775 868 065

Switzerland

+41 315 281 660

Taiwan

+886 277 032 449

Thailand

1 800 011159

United Kingdom

+44 330 808 1875