Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 2

Tauschaktion

Hallo,

 

ich habe bereits mit dem Support gesprochen und möchte einfach nur wissen bis wann ich mit der Lieferung ( MP 04028257) rechnen kann????

 

 

Highlighted
GoPro
Posts: 14,352

Re: Tauschaktion

Hello @bravecreek00558. We are able to pull up your order in the system but we do not see any update on it. Have you been able to send your camera to us? If you have the tracking number of the package that you sent, please get in touch with our Support team so they can look into the order. 

 

We have recently made a change in our contact method. To connect with Support, visit https://gopro.com/help/ContactUs and fill out the form with the needed details. Once done, select "Contact Us" and proceed with either chat or a callback request. Be sure to put in your best contact number. 

 

Let us know how it goes. 

Highlighted
Tourist
Posts: 2

Re: Tauschaktion

Hallo, laut ihrem Support ist meine Camera aus der Tauschaktion bei ihnen am 20.12.19 eingegangen !
Ich möchte Sie bitten jetzt die neue Gooro 8 kurzfristig an mich zu senden.
Mit freundlichen Grüßen
Willi Härzer
Highlighted
GoPro
Posts: 8,368

Re: Tauschaktion

@bravecreek00558, our Support Team is already coordinating with the Orders Team to get the latest status of your order. If you have further questions about your TradeUp order, you may reach out to our Support Team through https://gopro.com/help/ContactUs.