07-04-2019 03:14 PM
Hoy intentando insertar una nueva tarjeta SD en mi GoPro Hero 2018, la tarjeta se quedo atrapada entre el chasis de la camara y la ranura. He intentado sacarla y en el proceso me he dado cuenta de que la pantalla LCD ya no funciona. Que me recomiendan hacer ahora? Muchas gracias.
07-04-2019 04:26 PM
Sorry to hear about the trouble. Doing so can put pressure on the back of the touch display and cause the LCD touch screen to go blank when the camera is powered on.
You may try to manually reinstall the camera's firmware update using the instructions in this article to see if it will help: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras
If the issue persists, please contact our Support team so they can help you on the next steps and look into options on how to extend our assistance. You may reach them by phone or chat through https://gopro.com/help/ContactUs.
07-05-2019 01:42 AM
07-05-2019 02:13 AM
Thanks danielr15. The only option that GoPro is giving me it's to send them the camera back if it's still under guaranty, which I don't known for sure, since I lost the purchase receipt :(.
07-05-2019 02:21 AM