Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-359636%22%20slang%3D%22es-ES%22%3ESd%20card%20stuck%20and%20black%20screen.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-359636%22%20slang%3D%22es-ES%22%3E%3CP%3EGoodnight%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EToday%20trying%20to%20insert%20a%20new%20SD%20card%20into%20my%20GoPro%20Hero%202018%2C%20the%20card%20got%20stuck%20between%20the%20chassis%20of%20the%20camera%20and%20the%20slot.%20I%20tried%20to%20remove%20it%20and%20in%20the%20process%20I%20realized%20that%20the%20LCD%20screen%20does%20not%20work%20anymore.%20What%20do%20you%20recommend%20doing%20now%3F%20Thank%20you.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-359636%22%20slang%3D%22es-ES%22%3E%3CLINGO-LABEL%3EHERO%20(2018)%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-359658%22%20slang%3D%22en-US%22%3ERe%3A%20Tarjeta%20sd%20atascada%20y%20pantalla%20en%20negro.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-359658%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F107955%22%20target%3D%22_blank%22%3E%40moto71%3C%2FA%3E%2C%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20Sorry%20to%20hear%20about%20the%20trouble.%20Doing%20so%20can%20put%20pressure%20on%20the%20back%20of%20the%20touch%20display%20and%20cause%20the%20LCD%20touch%20screen%26nbsp%3Bto%20go%20blank%20when%20the%20camera%20is%20powered%20on.%26nbsp%3B%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20You%20may%20try%20to%20manually%20reinstall%20the%20camera's%20firmware%20update%20using%20the%20instructions%20in%20this%20article%20to%20see%20if%20it%20will%20help%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FHow-to-Update-GoPro-Cameras%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FHow-to-Update-GoPro-Cameras%3C%2FA%3E%3CBR%20%2F%3E%20%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20the%20issue%20persists%2C%20please%20contact%20our%20Support%20team%20so%20they%20can%20help%20you%20on%20the%20next%20steps%20and%20look%20into%20options%20on%20how%20to%20extend%20our%20assistance.%20You%20may%20reach%20them%20by%20phone%20or%20chat%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E.%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20Kind%20Regards%2C%3CBR%20%2F%3E%20Ann%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-359707%22%20slang%3D%22es-ES%22%3ERe%3A%20Sd%20card%20stuck%20and%20black%20screen.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-359707%22%20slang%3D%22es-ES%22%3E%3CP%3EHi%20Ann%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20did%20not%20work.%20I%20just%20downloaded%20the%20firmware%20to%20the%20SD%20card%20and%20the%20camera%20is%20not%20upgrading.%20Any%20ideas%3F%20Thanks%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-359709%22%20slang%3D%22en-US%22%3ERe%3A%20Tarjeta%20sd%20atascada%20y%20pantalla%20en%20negro.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-359709%22%20slang%3D%22en-US%22%3EIn%20most%20cases%2C%20inserting%20the%20card%20into%20that%20slot%20permanently%20breaks%20the%20LCD.%20You%20can%20take%20the%20camera%20apart%20and%20attempt%20to%20repair%20it%2C%20but%20you%20may%20end%20up%20doing%20further%20damage%20and%20the%20camera%20will%20no%20longer%20be%20waterproof.%20if%20you%20contact%20the%20Support%20Team%20as%20suggested%20above%2C%20they%20will%20give%20you%20your%20options.%20If%20you%20cannot%20resolve%20the%20issue%20with%20GoPro%2C%20I%20can%20give%20you%20instructions%20on%20disassembling%20the%20camera%2C%20but%20it%20should%20only%20be%20a%20last%20option%2C%20and%20is%20not%20recommended.%3C%2FLINGO-BODY%3E
Reply
Highlighted
Tourist
Posts: 6

Tarjeta sd atascada y pantalla en negro.

Buenas noches,

 

Hoy intentando insertar una nueva tarjeta SD en mi GoPro Hero 2018, la tarjeta se quedo atrapada entre el chasis de la camara y la ranura. He intentado sacarla y en el proceso me he dado cuenta de que la pantalla LCD ya no funciona. Que me recomiendan hacer ahora? Muchas gracias.

GoPro
Posts: 3,053

Re: Tarjeta sd atascada y pantalla en negro.

Hi @moto71,

Sorry to hear about the trouble. Doing so can put pressure on the back of the touch display and cause the LCD touch screen to go blank when the camera is powered on. 

You may try to manually reinstall the camera's firmware update using the instructions in this article to see if it will help: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras
 

If the issue persists, please contact our Support team so they can help you on the next steps and look into options on how to extend our assistance. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann

Tourist
Posts: 6

Re: Tarjeta sd atascada y pantalla en negro.

Hi Ann,

 

I did not work. I just downloaded the firmware to the SD card and the camera is not upgrading. Any ideas? Thanks.

Explorer
Posts: 12,069

Re: Tarjeta sd atascada y pantalla en negro.

In most cases, inserting the card into that slot permanently breaks the LCD. You can take the camera apart and attempt to repair it, but you may end up doing further damage and the camera will no longer be waterproof. if you contact the Support Team as suggested above, they will give you your options. If you cannot resolve the issue with GoPro, I can give you instructions on disassembling the camera, but it should only be a last option, and is not recommended.
Tourist
Posts: 6

Re: Tarjeta sd atascada y pantalla en negro.

Thanks danielr15. The only option that GoPro is giving me it's to send them the camera back if it's still under guaranty, which I don't known for sure, since I lost the purchase receipt :(. 

Explorer
Posts: 12,069

Re: Tarjeta sd atascada y pantalla en negro.

This page shows how to do the repair and has the part you need (It's for HERO5 Black but it's the same for HERO (2018)). https://www.ifixit.com/Guide/GoPro+Hero5+Black+Back+Housing+Replacement/71426
Tourist
Posts: 6

Re: Tarjeta sd atascada y pantalla en negro.

Thanks. I will try it as the last resource.

Explorer
Posts: 12,069

Re: Tarjeta sd atascada y pantalla en negro.

Most likely the cable just got dislodged, so if you do end up doing the repair yourself, first check the cables before purchasing a new LCD backing.