TRASFER VIDEOS TO MY LAPTOP [ New ]

[agilebluff68100]

Good Night, yesterday after i recorded some videos i went home and i try to get the videos from my Micro SD card directly in to my final cut pro  but to my surprice none of the videos were able to play i dont know why, so i finaly down loaded the gopro app and i had to down load the videos there and from there i was able to see them, why is this? is there a bug? also i have various videos recorded at 2.7K at 60fps and it looks like its dropping frames i dont knw why. i just updaded my firmeware litteraly about 10 min ago, is there anything that i can do to improve this? i am going to attach one of the videos so that you can see how bad is it. hopefullly you will get to play it. last time i check it wouldnt even play.

please let me know as soon as possible as i am trully exited about what you guys have done about the super smooth stady cam but if i cant play it or it drop frames or the only way to down load my videos its thru you app this will not work for me.

hard to show you or send you a clip of my issue when you only accept picture files.

Thank you for your prompt response.

Best Regards. 

Carlos Garza.

[jay-ell · Accepted solution]

HEVC is a compression protocol that is very processor heavy and needs a lot more work than h264.  Your processor / grapohics card may not be up to the task of playing it.  The Gopro and App are able to play the videos because they are infact playing the low resolution video file that is created at the same time.

You can, however, download Handbreak and use that to transcode the file into a H264 AVC encoded mp4 file.  Have a look at this for how

https://gopro.com/help/articles/how_to/how-to-convert-gopro-hevc-videos-to-h-264-using-handbrake

[royalridge31316]

Hero 7 is using HEVC (x265) video compression and only newer computers can play them.

Does the video play properly if you watch it on the GoPro itself?

https://gopro.com/help/articles/block/hevc

[jay-ell · Accepted solution]

HEVC is a compression protocol that is very processor heavy and needs a lot more work than h264.  Your processor / grapohics card may not be up to the task of playing it.  The Gopro and App are able to play the videos because they are infact playing the low resolution video file that is created at the same time.

You can, however, download Handbreak and use that to transcode the file into a H264 AVC encoded mp4 file.  Have a look at this for how

https://gopro.com/help/articles/how_to/how-to-convert-gopro-hevc-videos-to-h-264-using-handbrake