Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 4

TELA PRETA GOPRO 7 BLACK

[ New ]

A tela da minha camera Gopro 7 black ficou preta , ela liga , a parte frontal funciona normal .

Qual a solução para esse problema ?

Usei a camera poucas vezes e já deu esse problema .

Adventurer
Posts: 13,652

Re: TELA PRETA GOPRO 7 BLACK

[ New ]

 what did you do, put the sd card in then that happened,

Tourist
Posts: 4

Re: TELA PRETA GOPRO 7 BLACK

[ New ]

Estava usando camera para fazer video  , do nada ela ficou com a tela  preta .

GoPro
Posts: 23,219

Re: TELA PRETA GOPRO 7 BLACK

[ New ]

Hi @peppyexper3625

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's not the case, a manual update is the next step. Please refer to https://gopro.com/update/

You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

Thanks!
Ej

Adventurer
Posts: 13,652

Re: TELA PRETA GOPRO 7 BLACK

[ New ]

then you need to contact a  gopro rep as you see  the book answer you got. Any one can write down these book answers. c/p and answer. seems your hardware gave and gopro wants to pass the issue  that you incorrectly inserted.

Tourist
Posts: 4

Re: TELA PRETA GOPRO 7 BLACK

[ New ]

NADA DEU FUNCIONA O QUE O SUPORT PEDE PARA FAZER .

PESSIMO ATENDIMENTO COM O CLIENTE .

UMA CAMERA USADA 3 VEZES FICA DESSA FORMA .

PESQUISANDO NA INTERNET , ISSO TA CADA VEZ NORMAL DE ACONTECER COM A CAMERA GOPRO .

 

Adventurer
Posts: 13,652

Re: TELA PRETA GOPRO 7 BLACK

[ New ]

then contact support.

Tourist
Posts: 4

Re: TELA PRETA GOPRO 7 BLACK

[ New ]
Spoiler
 
Sem título.jpg