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Reply
Sightseer
Posts: 1

TELA DE TOQUE PRETA GOPRO 2018

Olá,

 

Acabo de comprar uma GoPro Hero 2018, nem cheguei a usar e após carregar a bateria, a tela de toque está preta e não consigo acessar os comandos nem visualizar nada, já atualizei a versão, e mesmo assim continua com a tela PRETA. O QUE DEVO FAZER ?

 

Aguardo, Obrigado

 

Rodrigo Dutra

GoPro
Posts: 7,868

Re: TELA DE TOQUE PRETA GOPRO 2018

Hello @hardydive38801

 

Thank you for reaching out. Sorry to hear that the brand new camera is not working correctly. Without the battery, does the camera screen display anything when connected directly to a power source? If not, you can reach out to the seller for a faster turn around on an exchange. Or, you can contact our Support team for further assistance. You can reach them via phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius

Sightseer
Posts: 1

Re: TELA DE TOQUE PRETA GOPRO 2018

Hello Rodrigo,

I just read what happend rith your Gopro Hero 2018. I belive is happening the same problem with mine Gopro Hero 2018. Did you contact Gopro technical suport? How they help you to solve the black screen?

 

Olá Rodrigo,

Acabei de ler o que o que aconteceu com a sua Gopro Hero 1018. Acredito que é o mesmo problema que está acontecendo com a minha Gopro Hero 2018. Você entrou em contato com o suporte técnico? Como eles te ajudaram a solucionar o problema da tela preta?

 

Thaks/ Obrigada

Bárbara