11-27-2017 09:36 AM
HI I just bought my gopro hero 6 1 day ago
i update the firmware and everytime i go to (photo mode)
It will freeze and i cannot do anything except take out the battery
11-27-2017 11:25 AM
Sorry to hear that you are having some trouble with that camera. What SD Card are you using?
We also have some steps that should clear things up:
Let us know how it goes!
11-27-2017 11:30 AM
@ryanv12566 thank you
I tried to use gopro without my sd card but the freeze still occured
I flip the camera upside down. And it can take photo. What to do? It so strange
Now i disable the auto screen rotation and change it to down. And i can take picture but it so weird
Can i claim warranty? It only 2 days after i purchase
11-27-2017 11:39 AM
11-28-2017 04:06 AM
Thanks but i do believe that the problem is not related with memory card
now i turn the autorotate from
Auto : camera photo freeze (if i open the camera when the rotate position up)
Auto : camera photo working , i can take as many photo as i wanted (camera rotation upside down)
Up : Camera freeze
Down : works fine but it is not proper.
is it hardware or software issue? could you give suggestion
Tomorrow i will go to repair center but they said they can replace it for 14 days in indonesia
i found one guy who has the same problem as me (link below)
11-28-2017 06:26 AM
what do you mean by they can replace it for 14days?
is it they only can replace to the new unit replacement if you found the trouble in the 14 days only? or what happen?
i also live in Indonesia, Jakarta to be precise..
that's why i want to know.. since the hero 6 just change the authorized dealer from indoGP to TAM, and don't know how they policy are..
where is the service center anyway?