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Tourist
Posts: 2

Syncing videos

[ New ]
I was able to transfer one video but now when I try to open media it says it can’t find my camera, or sync. The thing is before that, the main screen on the app says camera found. It just doesn’t work when I click, leads back to can’t sync or recognize camera in the area. I have tried rebooting the camera, turning WiFi on and off, taking out battery, deleting and reinstalling app. This is very frustrating.

Accepted Solutions
GoPro
Posts: 24,380

Re: Syncing videos

[ New ]

Hi @adroitpeak106

 

Are you using the mobile or the desktop app?

 

If using the mobile app, please follow the steps below: 
Remove your camera entry from the GoPro App's history. 
Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
Reset your camera’s Wi-Fi settings using the instructions on https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.

 

If on Quik for desktop, please go over the steps on Camera is Not Recognized on Quik for desktop - Windows

 

Let us know how it goes.

 

 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 24,380

Re: Syncing videos

[ New ]

Hi @adroitpeak106

 

Are you using the mobile or the desktop app?

 

If using the mobile app, please follow the steps below: 
Remove your camera entry from the GoPro App's history. 
Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
Reset your camera’s Wi-Fi settings using the instructions on https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.

 

If on Quik for desktop, please go over the steps on Camera is Not Recognized on Quik for desktop - Windows

 

Let us know how it goes.

 

 

 

Thanks!

Ej