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Tourist
Posts: 4

Switching off issue hero 7 black

[ New ]

Hi, Team Please see the attached video,
I am facing a new issue, Whenever I turn the video it just turns off and switches off the device. and show it as battery low and new symbol.
Please advice. what I need to do,

VID_20210527_153831_Moment.jpg
GoPro
Posts: 29,722

Re: Switching off issue hero 7 black

[ New ]

Hi @ninja8123

 

What SD card are you using?

What version is the camera on? 

Does the camera power off as soon as the video is initiated?

Are you recording via Quik capture?

 

See if the same happens when the camera is plugged in without the battery.

 

Thanks!

Ej

Tourist
Posts: 4

Re: Switching off issue hero 7 black

[ New ]
Sand disk extrem
Version 01.90
Yes when I start recording button the device shuts down
Quick app I use only for edit
GoPro
Posts: 29,722

Re: Switching off issue hero 7 black

[ New ]

Hi @ninja8123

 

Please try running a manual update. See https://gopro.com/en/us/update/hero7-black

If it's still the same, please reach out to Support to have this checked further.

 

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Please let them know of the troubleshooting steps taken.
 

Thanks!

Ej