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Tourist
Posts: 4

Swipe to Unlock

[ New ]

My Hero9 tells me I have to Swipe to Unlock but nothing happens when I swipe.

GoPro
Posts: 24,297

Re: Swipe to Unlock

[ New ]

Hi @davidiih05

 

After swiping down, a Tap to Unlock option should appear.

Tap on it to unlock the screen.

 

If it's still the same, remove the battery then put it back on.

Reset the camera. Go to Preferences> Reset> Factory Reset

 

Let us know how it goes.
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
 

Thanks!

Ej

 

Tourist
Posts: 4

Re: Swipe to Unlock

[ New ]

Thanks.
Forgive me but this is my first ever GoPro/action camera at all so I'm brand new.
But where is the Preferences button?

GoPro
Posts: 12,487

Re: Swipe to Unlock

[ New ]

@davidiih05, to unlock your touch screen, tap the screen and you'll see the message “Swipe to Unluck” then swipe the screen down from the top and tap the screen again.

Once the screen is unlocked, you can disable this function. Swipe down on the screen to view the dashboard and tap the icon that has a padlock on it. You'll then see the message "Screen Lock: OFF".