Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Is your GoPro gear up to date? Check to see If it is on our Update page.
Posts: 1

Swipe down doesn't work


When I have my Gopro hero 5 black on I cant get to the menu on the camera. 
when I tap the screen it says "Swipe down to lock" and swiping down only lock it.
Locked it says tap to unlock. 

so there is no way to get to the meny since swipe down locks it and then tap unlocks it. 
Moment 22....

I cant connect it to my phone cause I don't have the password. 
On my other black everything works great and the camera set the password so connection works fine (and swiping won to get to the menu). 

Please help! 

Posts: 1,870

Re: Swipe down doesn't work

Hi @hardyoasis10371,

Thanks for reaching out. If your screen is currently locked, swipe the screen down from the top and then tap the screen again to unlock it. Once it is unlocked, swipe down from the main screen, then tap the LOCK icon at the top-left to unlock it.


To see your HERO5 Black camera's pasword, Swipe down, then tap Connect > Name & Password.

Hopefully this helps.

Kind Regards,