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Sightseer
Posts: 1

Support

[ New ]

How do I get support.   I have a new black that gps is not appearing to work..  frustrating!!   214-707-7589


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GoPro
Posts: 24,475

Re: Support

[ New ]

Hi @jefff08051

 

If you haven't yet, please proceed with a manual update. https://gopro.com/en/us/update
Once done, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej

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All Replies
GoPro
Posts: 24,475

Re: Support

[ New ]

Hi @jefff08051

 

If you haven't yet, please proceed with a manual update. https://gopro.com/en/us/update
Once done, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej