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Support nicht nutzbar wegen Meldung: Invalid Captcha. Please retry.

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Hallo Support,


ich wollte gerade ein paar Fehler mit meiner GoPro Hero 9 Black melden, geht aber nicht weil die Support Seite beim Abschicken (Chat nicht verfügbar/Rückruf Anforderung) diese Fehlermeldung bringt: Invalid Captcha. Please retry.


So kann man den Support natürlich auch entlasten und den Kunden verärgern...


Wie kann ich den Support kontaktieren?


Viele Grüße


Posts: 12,613

Re: Support nicht nutzbar wegen Meldung: Invalid Captcha. Please retry.

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@solunitys8, when contacting our Support Team through, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please manually enter the details on the form; do not copy-paste the info.


Once on the page, fill out the form and you will be given an option to initiate a chat conversation or to request a callback. Be sure to put in your best contact number on the form.


Should you encounter any issue scheduling a callback or a live chat, please ensure that your browser isn't blocking cookies and the pop-up blocker should be disabled. If you run across issues, there are some suggestions provided by a Hub member in this thread that might help.