Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-275999%22%20slang%3D%22en-US%22%3ESudden%20shutdown%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-275999%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20guys.%20I%20have%20GoPro%20Hero%2B%20and%20since%202%20months%20the%20camera%20doesn't%20work.%20When%20i%20try%20to%20start%20a%20video%2C%20the%20camera%20turns%20off.%20Same%20for%20photo%20ecc.%20So%2C%20the%20camera%20works%20only%20if%20it%20is%20in%20charge.%20Now%20i%20don't%20know%20if%20is%20a%20problem%20of%20the%20battery%20or%20it's%20just%20broken.%3C%2FP%3E%3CP%3EWhere%20I%20can%20buy%20a%20battery%20for%20Hero%2B%3F%3C%2FP%3E%3CP%3EAnd%20is%20there%20a%20support%20number%20%3F%3C%2FP%3E%3CP%3EThanks%20for%20every%26nbsp%3Bhelp.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-275999%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%2B%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-276006%22%20slang%3D%22en-US%22%3ERe%3A%20Sudden%20shutdown%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-276006%22%20slang%3D%22en-US%22%3E%3CP%3EPS.%20I'm%20italian.%20So%20if%20possible%20i%20need%20the%20support%20number%20of%20italian%20support.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-276009%22%20slang%3D%22en-US%22%3ERe%3A%20Sudden%20shutdown%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-276009%22%20slang%3D%22en-US%22%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5436iC9FCA3F39C4E4C11%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22contact%20us.png%22%20title%3D%22contact%20us.png%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-276017%22%20slang%3D%22en-US%22%3ERe%3A%20Sudden%20shutdown%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-276017%22%20slang%3D%22en-US%22%3E%3CP%3Ethank%20you%20so%20much%26nbsp%3B%3CIMG%20class%3D%22emoticon%20emoticon-smileyvery-happy%22%20id%3D%22smileyvery-happy%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_smiley-very-happy.png%22%20alt%3D%22Smiley%20Very%20Happy%22%20title%3D%22Smiley%20Very%20Happy%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-276044%22%20slang%3D%22en-US%22%3ERe%3A%20Sudden%20shutdown%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-276044%22%20slang%3D%22en-US%22%3EDid%20you%20solve%20the%20problem%3F.%20I%20have%20the%20same%20problem%2C%20I%20tried%20changing%20the%20battery%20but%20it's%20not%20the%20solution%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-276100%22%20slang%3D%22en-US%22%3ERe%3A%20Sudden%20shutdown%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-276100%22%20slang%3D%22en-US%22%3E%3CP%3ENot%20yet.%20I'll%20try%20tomorrow%20to%20call%20them.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 4

Sudden shutdown

Hi guys. I have GoPro Hero+ and since 2 months the camera doesn't work. When i try to start a video, the camera turns off. Same for photo ecc. So, the camera works only if it is in charge. Now i don't know if is a problem of the battery or it's just broken.

Where I can buy a battery for Hero+?

And is there a support number ?

Thanks for every help.

Tourist
Posts: 4

Re: Sudden shutdown

PS. I'm italian. So if possible i need the support number of italian support.

Adventurer
Posts: 7,457

Re: Sudden shutdown

contact us.png

Highlighted
Tourist
Posts: 4

Re: Sudden shutdown

thank you so much Smiley Very Happy

Sightseer
Posts: 1

Re: Sudden shutdown

Did you solve the problem?. I have the same problem, I tried changing the battery but it's not the solution
Tourist
Posts: 4

Re: Sudden shutdown

Not yet. I'll try tomorrow to call them.