- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
09-23-2020 02:43 PM
Subscription
[ New ]Hi
I purchased the gopro 9 bundle with the subscription, but i cant activate it.
What can i do?
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
09-26-2020 10:51 AM
Re: Subscription
[ New ]@dontibi24 - You should just need to sign into your account using the email address and account info that matches the info you used when you made the purchase. If you're not able to do that, our team at https://gopro.com/help/ContactUs can help.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
09-27-2020 02:59 PM
Re: Subscription
[ New ]- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
09-27-2020 04:49 PM
Re: Subscription
[ New ]What they sent me receipt from go pro, it says I purchased the subscription, but i also check my credit card. It doesn’t reflect the charges. They told me to wait for their email before I purchase the subscription again. Since then nothing. So technically I bought the package but they only charge me for the camera. I hope this helped. Check your cc for the charges.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
10-03-2020 11:15 AM
Re: Subscription
[ New ]@sawyerness, I was able to locate your Support case using the email address associated with your Support Hub profile. Our Support Team is still working with the team in charge for further review on your GoPro Subscription's account. Rest assured, you'll be notified as soon as new information is available. We appreciate your patience and understanding throughout this process.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
10-03-2020 11:19 AM
Re: Subscription
[ New ]@dontibi24, your Support case is also still in progress and our Support Team is looking further into it. We appreciate your patience and understanding.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
10-03-2020 06:49 PM