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Sightseer
Posts: 2

Stuck in update

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Hello, I've done an update and it downloaded but now it seems to be stuck on the install. It's been installing for 5 hours. is this normal? What can I do?


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GoPro
Posts: 17,584

Re: Stuck in update

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Hello, @agilesand14770. An install of 5 hours long is certainly not normal. How was the update done? IF not manually, try doing so. The steps under Manual Update here HERO8 Black - Software Update Instructions will guide you through it. 

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GoPro
Posts: 17,584

Re: Stuck in update

[ New ]

Hello, @agilesand14770. An install of 5 hours long is certainly not normal. How was the update done? IF not manually, try doing so. The steps under Manual Update here HERO8 Black - Software Update Instructions will guide you through it. 

Sightseer
Posts: 2

Re: Stuck in update

[ New ]
Thanks for the shout out. I found out that you cannot do an update while the Camera is plugged in to the charger. After unplugging and going on battery everything went smoothly.