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Sightseer
Posts: 1

Struggling to get refund - waiting since 7 weeks!!!!!!

I m now waiting since 7 weeks for refund. 7 Weeks!!!!!

5 - 6 Calls with support team in Europe. They tokd me that europe team is "only" responsible for logistics... Approval for refund has than to be done by US Team.... payment transaction should than done by Asia Team.

Go Pro- I m not interested to study your internal workaplit. I just want back my money - waiting now since 7 weeks!
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GoPro
Posts: 15,900

Re: Struggling to get refund - waiting since 7 weeks!!!!!!

 

Hi @rockywater34632

 

I am sorry for any troubles caused.

Based on the status of the RMA, the refund has been processed on our end.

This should take 7-14 days to reflect on your account depending on your bank.

 

Thanks!

Ej