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Tourist
Posts: 3

Streaming GoPro H7B regularly switches views and/or powers off

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Help needed!

GoPro H7B continuously turns off and/or switches view to Wide while streaming! Unit has latest firmware, and settings as follows: 

 

1080/30/L

Low light off

Stabilization off

PT on

Shutter AUTO

EV +.5 

WB auto

ISO min/max 100/1600

Sharp low

Color GoPro

Raw audio off

Mic auto (using external mics) 

 

The H7B has NO battery and NO card installed. Fail rates were higher with either of these installed. Unit is set up for livestream from a fixed mount, a/c power, and tethered to a new 2019 MBP via CamLink4k, all quality cables. Using either FB live or Zoom to stream. 

 

Unit starts acting up any time between 0-75min. Streams are never longer than 2hrs. No warnings or notifications other than the unit beeping and/or powering off. 

 

GoPro techincal assistance blamed my memory cards, now that they're removed, the unit continues to be problematic. 

 

Need a HIGHLY RELIABLE video feed for streaming, and these units do not deliver. I'm shopping other solutions, but would like to know if others have experienced this frustration. 

 

 

 

 

 

 

GoPro
Posts: 30,743

Re: Streaming GoPro H7B regularly switches views and/or powers off

[ New ]

Hi @retrogroucho

 

Are you streaming via the GoPro App?

Or is the camera set up through a computer?

 

Thanks!

Ej

 

Tourist
Posts: 3

Re: Streaming GoPro H7B regularly switches views and/or powers off

[ New ]
Thanks, only using the GoPro as a webcam (specifically for its linear wide-angle fov). No GoPro app used.
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GoPro
Posts: 30,743

Re: Streaming GoPro H7B regularly switches views and/or powers off

[ New ]

Thanks @retrogroucho

 

If you haven't yet, see if re-flashing the software will help.

Please follow the manual update steps on https://gopro.com/en/us/update/hero7-black

Can you also share the brand, model and capacity of the SD card/s you have used?

 

Do you also observe the same, when the camera is recording on its own?

Try to do a long recording while the camera(without the battery) is plugged in to a power source.

 

Let us know how it goes.

 

Thanks!

Ej