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Tourist
Posts: 3

Strange dynamic artefacts on both the screen and footage of GoPro 7 White

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Dear GoPro community,

 

Strange colorful (pink, yellow..) dynamic artefacts suddenly appeared on both the screen and footage of GoPro 7 White. Attaching video sample link your reference: https://youtu.be/1ZRRUsf2mhI.

 

I have the camera for a while mostly using for capturing family trips. It is still in a really good physical shape, don't remember dropping it or something.

 

Could you please advise what is the possible nature of the issue and are there any ways to fix it?

 

Thank you,

Jevgenij

Strange dynamic artefacts suddenly appeared on GoPro 7 White screen and and footage (in the down right corner)

Accepted Solutions
GoPro
Posts: 21,087

Re: Strange dynamic artefacts on both the screen and footage of GoPro 7 White

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Hello, @freshf87444. If the issue remains despite the troubleshooting steps performed, the next step would be to engage our Support team. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. Be sure to put in your best contact number. 

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GoPro
Posts: 15,660

Re: Strange dynamic artefacts on both the screen and footage of GoPro 7 White

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Hello @freshf87444. Image quality issues in the camera are usually resolved by manually reinstalling the firmware as it can help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

 
Additionally, performing a factory reset in the camera may help.

Make sure that a recommended SD card is used for your camera.

Let us know how it goes.

Tourist
Posts: 3

Re: Strange dynamic artefacts on both the screen and footage of GoPro 7 White

[ New ]

Hi aenriquez!

 

Huge thanks for looking into the matter. I've just spent 2 hours formatting new micro SD card and trying to push the firmware manually. Nothing seems to be working :(

 

I have also watched handful of videos on YT and read even more issues listed on this forum, however didn't find any similar matters to be reported. There were red dots in the middle of the screen, some major green artefacts affecting almot the entire screen, however my problem seems to be slightly different.

 

Any advise on how should i move forward?

 

Thanks and have a great day ahead,

Jevgenij

Strange dynamic artefacts suddenly appeared on GoPro 7 White screen and and footage (in the down right corner)
GoPro
Posts: 21,087

Re: Strange dynamic artefacts on both the screen and footage of GoPro 7 White

[ New ]

Hello, @freshf87444. If the issue remains despite the troubleshooting steps performed, the next step would be to engage our Support team. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. Be sure to put in your best contact number. 

Tourist
Posts: 3

Re: Strange dynamic artefacts on both the screen and footage of GoPro 7 White

[ New ]
Thank you for the advise @mariustanya! Will do right away ;)