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Sightseer
Posts: 1
Accepted Solution

Stopped recording audio - Hero 3

My GoPro Hero 3 white edition, used to work great (with both video and Audio). Now all I can here on the videos is static. I've tried re-installing the latest firmware on the camera. I even purchased and formatted a brand new SD card with one that was listed on the gopro website (Lexar 633x MicroSD). I'm very dissapointed as this is my second Gopro and the second time I've had serious issues (2 for 2). 

 

Could it be a problem with the internal microphone? Is this something that can be repaired? or am I going to have to purchase a Third GoPro??

 

 


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GoPro
Posts: 12,425

Re: Stopped recording audio - Hero 3

Hello @rockystorm537

 

Sorry to hear about the trouble with the GoPro cameras. Our team here https://gopro.com/help/ContactUs will be able to take a closer look at sample videos to get a better understanding of what is causing the audio quality issue. Please contact them through phone or chat. When yo do, have sample video clips and your camera handy. 

 

Thanks, 
Marius

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Highlighted
GoPro
Posts: 12,425

Re: Stopped recording audio - Hero 3

Hello @rockystorm537

 

Sorry to hear about the trouble with the GoPro cameras. Our team here https://gopro.com/help/ContactUs will be able to take a closer look at sample videos to get a better understanding of what is causing the audio quality issue. Please contact them through phone or chat. When yo do, have sample video clips and your camera handy. 

 

Thanks, 
Marius