Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-69580%22%20slang%3D%22en-US%22%3EStolen%20GoPro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-69580%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EHello!%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EMy%20GoPro(Hero%205%20Black)%20was%20stolen%26nbsp%3B(airport%20employees%20DMK)%20is%20it%20possible%20for%20GoPro%20to%20tell%20if%20someone%20else%20has%20created%20an%20account%20with%20my%20serial%20numbers%3F%3C%2FSPAN%3E%3C%2FP%3E%3CP%3EWhat%20do%20I%20need%20to%20do%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-69580%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-69581%22%20slang%3D%22en-US%22%3ERe%3A%20Stolen%20GoPro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-69581%22%20slang%3D%22en-US%22%3E%3CP%20class%3D%22p1%22%3E%3CSPAN%20class%3D%22s1%22%3EHey%2C%3C%2FSPAN%3E%3C%2FP%3E%3CP%20class%3D%22p1%22%3E%26nbsp%3B%3C%2FP%3E%3CP%20class%3D%22p1%22%3E%3CSPAN%20class%3D%22s1%22%3EBe%20that%20as%20it%20may%2C%20I%20would%20very%20much%20recommend%20reaching%20out%20to%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3CA%20href%3D%22http%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_self%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EGoPro%20Support%3C%2FA%3E%26nbsp%3Band%26nbsp%3BIf%20you%20still%20have%20the%20packaging%2C%20provide%20the%26nbsp%3Bserial%20number%20for%20your%20camera%2C%20which%20should%20be%20on%20the%20bottom%20of%20the%20box.%26nbsp%3BOne%20of%20the%20GoPro%20representatives%26nbsp%3Bcan%20enter%20it%20into%20the%20GoPro%26nbsp%3Bsystem%20in%20the%20event%20that%20it's%20located%20by%20someone%20or%20the%20police.%3C%2FSPAN%3E%3C%2FP%3E%3CP%20class%3D%22p1%22%3E%26nbsp%3B%3C%2FP%3E%3CP%20class%3D%22p1%22%3E%3CSPAN%20class%3D%22s1%22%3EIf%20you%20have%20a%20good%20description%20of%20where%2Fwhen%20it%20was%20stolen%2C%20be%20sure%20to%20file%20a%20police%20report%20and%20provide%20them%20with%20the%20serial%20number.%20They%20can%20enter%20the%20serial%20number%20in%20a%20nationwide%20database%20so%20if%20someone%20tries%20to%20pawn%20it%20or%20it's%20recovered%20at%20some%20point%2C%20they%20can%20get%20it%20back%20to%20you.%3C%2FSPAN%3E%3C%2FP%3E%3CP%20class%3D%22p1%22%3E%26nbsp%3B%3C%2FP%3E%3CP%20class%3D%22p1%22%3E%3CSPAN%20class%3D%22s1%22%3EUnfortunately%2C%20GoPro%20doesn't%20have%20any%20sort%20of%20tracking%20device%20abilities%20with%20the%20cameras%20for%20when%20they%20are%20lost%20or%20stolen.%20I%20would%20though%2C%20recommend%26nbsp%3Breporting%20this%20to%20GoPro%20support%20team.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-69584%22%20slang%3D%22en-US%22%3ERe%3A%20Stolen%20GoPro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-69584%22%20slang%3D%22en-US%22%3E%3CP%3Ethanks%20for%20the%20advice!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Tourist
Posts: 2
Accepted Solution

Stolen GoPro

Hello!

My GoPro(Hero 5 Black) was stolen (airport employees DMK) is it possible for GoPro to tell if someone else has created an account with my serial numbers?

What do I need to do?

 


Accepted Solutions
Tourist
Posts: 5

Re: Stolen GoPro

Hey,

 

Be that as it may, I would very much recommend reaching out to GoPro Support and If you still have the packaging, provide the serial number for your camera, which should be on the bottom of the box. One of the GoPro representatives can enter it into the GoPro system in the event that it's located by someone or the police.

 

If you have a good description of where/when it was stolen, be sure to file a police report and provide them with the serial number. They can enter the serial number in a nationwide database so if someone tries to pawn it or it's recovered at some point, they can get it back to you.

 

Unfortunately, GoPro doesn't have any sort of tracking device abilities with the cameras for when they are lost or stolen. I would though, recommend reporting this to GoPro support team.

View solution in original post


All Replies
Tourist
Posts: 5

Re: Stolen GoPro

Hey,

 

Be that as it may, I would very much recommend reaching out to GoPro Support and If you still have the packaging, provide the serial number for your camera, which should be on the bottom of the box. One of the GoPro representatives can enter it into the GoPro system in the event that it's located by someone or the police.

 

If you have a good description of where/when it was stolen, be sure to file a police report and provide them with the serial number. They can enter the serial number in a nationwide database so if someone tries to pawn it or it's recovered at some point, they can get it back to you.

 

Unfortunately, GoPro doesn't have any sort of tracking device abilities with the cameras for when they are lost or stolen. I would though, recommend reporting this to GoPro support team.

Tourist
Posts: 2

Re: Stolen GoPro

[ Edited ]

thanks for the advice!