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Tourist
Posts: 3

Stoergerausche in der Videoaufnahme

Servus,

meine GoPro Hero 4 Silver baut  leider bei stärkeren Erschütterungen (z.B. beim in's Wasser springen) ein lautes Rauschen in die Videoaufnahme ein (wie einmal kräftig in das Mikrofon pusten). Habe die firmware bereits zurückgesetzt und die SD-Karte formatiert, der Fehler taucht jedoch immernoch auf. 

 

Über jegliche Hilfe wäre ich dankbar. :)

MfG Thomas. 

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GoPro
Posts: 15,196

Re: Stoergerausche in der Videoaufnahme

[ Edited ]

Hi @fastsand88078

 

What SD card are you using? Is your camera in a housing?

It will also help if you can share a sample video so we can assess the issue better.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs               

 

Thanks!

Ej

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Tourist
Posts: 3

Re: Stoergerausche in der Videoaufnahme

Hello, I am using a Lexar 633x micro SD card with 16gb of storage. At the clip below you can hear the loud hissing in the sound. This may be pretty rough hitting the cam but this also happens in normal usage some times. 

 

https://youtu.be/dNs-5eJ2CWs

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
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GoPro
Posts: 15,196

Re: Stoergerausche in der Videoaufnahme

Thanks for getting back to us with the requested information.

Was your camera on its own or is it inside a housing/case? 

Are you using a mic adapter?

 

To check on this further, you may also reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs
You may refer them to this thread for the sample file.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 3

Betreff: Stoergerausche in der Videoaufnahme

I was using the camera without the housing in the example video just with the internal microphone.
By the way, the same problem occours when using a SanDisk Ultra micro SD card.


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GoPro
Posts: 15,196

Re: Betreff: Stoergerausche in der Videoaufnahme

I see @fastsand88078.

 

It will be best to to reach out to our Support Team to move forward with this concern.

 

Regards,

Ej