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Tourist
Posts: 5
Accepted Solution

Still waiting for refund of a return

Hi,

 

I tried to contact the Gopro Support, any success..

I sent my order (GoPro 8 Black) back 3 weeks ago and I'm still waiting for the refund.

 

10 days ago, the support told me that it takes 15 days to refund a return.

Please let me know...

 

Thanks


Accepted Solutions
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GoPro
Posts: 17,313

Re: Still waiting for refund of a return

Hi @k4li @lkpwut

 

It typically takes 7-10 business days for the refund to be applied, depending on your particular bank's process. You may also check with them from time to time for updates.

Should you have further concerns, it is best to contact our Support Team.

Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

 

Thanks!

Ej

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GoPro
Posts: 17,313

Re: Still waiting for refund of a return

Hi @lkpwut

 

Sorry for any trouble caused.

Please follow up on your case by reaching out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Highlighted
Tourist
Posts: 5

Re: Still waiting for refund of a return

I tried so many times to contact them through that page.

Any support tried to contact me.

 

Please, do you know how I can contact this service ?

 

Thanks

Highlighted
Adventurer
Posts: 13,348

Re: Still waiting for refund of a return

you have tocontact the gopro form and usee th chat or call back otherwise you will not get the answer you are after.

Highlighted
GoPro
Posts: 8,368

Re: Still waiting for refund of a return

@lkpwut, did you run into issues setting up a callback through https://gopro.com/help/ContactUs?

If having trouble connecting to our Chat Support team. You may try changing the location and language to "US, English" on the webpage.

Highlighted
Tourist
Posts: 5

Re: Still waiting for refund of a return

Le service support m'a contacté, l'agent m'a dit que le remboursement serait traité d'urgence, mais je suis toujours en attente.

C'est inadmissible que ça prenne autant de temps.

Cela fait 1 mois et demi que le produit a été renvoyé.

Highlighted
Tourist
Posts: 5

Re: Still waiting for refund of a return

Le service support m'a contacté, l'agent m'a dit que le remboursement serait traité d'urgence, mais je suis toujours en attente.

C'est inadmissible que ça prenne autant de temps.

Cela fait 1 mois et demi que le produit a été renvoyé.
Highlighted
Sightseer
Posts: 2

Re: Still waiting for refund of a return

Bonjour,

j'ai réussi à avoir le support une fois pour effectuer le retour d'un pack Gopro dans le cadre de la garantie satisfait ou remboursé. Le retour est arrivé le 16/12 chez GOPRO et depuis plus rien. Je suis comme vous je n'arrive pas à avoir le support et les demandes de rappels n'ont jamais eu lieues.