Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

Still waiting for my delivery after 1 MONTH

[ New ]

I odered Gopro 9 12/11/2020 and almost 1 month after I still don't have any news from my product and from the company either. 

Of course I didn't receive any refund as well.

Furthermore when I ckeck my order's status it saids that it is not available. 

It's a shame, can I have at least some news about when I'll get my product ?


Accepted Solutions
Highlighted
GoPro
Posts: 19,938

Re: Still waiting for my delivery after 1 MONTH

[ New ]

Hello, @malikab455. We see that your package is being returned to the sender (our warehouse). It would be best to get in touch with our Support team for further assistance on this matter. We see that you have requested a callback in December but Support was not able to connect with you even with multiple attempts at a callback. Please submit a new request to proceed. Thanks!

View solution in original post


All Replies
Highlighted
GoPro
Posts: 19,938

Re: Still waiting for my delivery after 1 MONTH

[ New ]

Hello, @malikab455. We see that your package is being returned to the sender (our warehouse). It would be best to get in touch with our Support team for further assistance on this matter. We see that you have requested a callback in December but Support was not able to connect with you even with multiple attempts at a callback. Please submit a new request to proceed. Thanks!