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Reply
Sightseer
Posts: 3

Still not received a refund.

GoPro has to genuinely be the worst customer service experience I have ever had.

- Make an order for an item in stock.
- Told the delivery can't be fulfilled due to issues.
- Request to cancel my order, can't due to issues.
- Follow the process for contract withdrawal emailing ModusLink - no response.
- Item is shipped against my wishes and payment taken.
- Request a refund as cancelled before shipment - can't until it's been returned.
- Item gets redirected to sender - still no refund.
- Item arrives at warehouse - told it's still in transit.
- Unable to confirm status of refund process is automatic.
- Live chat cant speak to finance team?
- Still don't know where my refund is.
- 7 days since item was returned and still no refund.

Awful.
GoPro
Posts: 7,667

Re: Still not received a refund.

[ Edited ]

Hi @grayapex550

 

Sorry for any troubles caused.

I understand that a specialist is already handling your case.

Please continue working with the them regarding the order/refund.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

Sightseer
Posts: 3

Re: Still not received a refund.

Yeah apparently they are - but again I haven't heard anything despite being promised and email.

This is after having my call disconnected and being told you are unable to speak to your warehouse team, then for the next person to tell me they have a real-time chat.

Still non the wiser.
GoPro
Posts: 1,870

Re: Still not received a refund.

@grayapex550, apologies if this is taking longer than expected. We're doing the best that we can to get the process going. I appreciate your time and patience.