Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-362445%22%20slang%3D%22en-US%22%3EStill%20not%20received%20a%20refund.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-362445%22%20slang%3D%22en-US%22%3EGoPro%20has%20to%20genuinely%20be%20the%20worst%20customer%20service%20experience%20I%20have%20ever%20had.%3CBR%20%2F%3E%3CBR%20%2F%3E-%20Make%20an%20order%20for%20an%20item%20in%20stock.%3CBR%20%2F%3E-%20Told%20the%20delivery%20can't%20be%20fulfilled%20due%20to%20issues.%3CBR%20%2F%3E-%20Request%20to%20cancel%20my%20order%2C%20can't%20due%20to%20issues.%3CBR%20%2F%3E-%20Follow%20the%20process%20for%20contract%20withdrawal%20emailing%20ModusLink%20-%20no%20response.%3CBR%20%2F%3E-%20Item%20is%20shipped%20against%20my%20wishes%20and%20payment%20taken.%3CBR%20%2F%3E-%20Request%20a%20refund%20as%20cancelled%20before%20shipment%20-%20can't%20until%20it's%20been%20returned.%3CBR%20%2F%3E-%20Item%20gets%20redirected%20to%20sender%20-%20still%20no%20refund.%3CBR%20%2F%3E-%20Item%20arrives%20at%20warehouse%20-%20told%20it's%20still%20in%20transit.%3CBR%20%2F%3E-%20Unable%20to%20confirm%20status%20of%20refund%20process%20is%20automatic.%3CBR%20%2F%3E-%20Live%20chat%20cant%20speak%20to%20finance%20team%3F%3CBR%20%2F%3E-%20Still%20don't%20know%20where%20my%20refund%20is.%3CBR%20%2F%3E-%207%20days%20since%20item%20was%20returned%20and%20still%20no%20refund.%3CBR%20%2F%3E%3CBR%20%2F%3EAwful.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-362445%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-362540%22%20slang%3D%22en-US%22%3ERe%3A%20Still%20not%20received%20a%20refund.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-362540%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106826%22%20target%3D%22_blank%22%3E%40grayapex550%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESorry%20for%20any%20troubles%20caused.%3C%2FP%3E%3CP%3EI%20understand%20that%20a%20specialist%20is%20already%20handling%20your%20case.%3C%2FP%3E%3CP%3EPlease%20continue%20working%20with%20the%20them%20regarding%20the%20order%2Frefund.%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks!%3C%2FP%3E%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-362607%22%20slang%3D%22en-US%22%3ERe%3A%20Still%20not%20received%20a%20refund.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-362607%22%20slang%3D%22en-US%22%3EYeah%20apparently%20they%20are%20-%20but%20again%20I%20haven't%20heard%20anything%20despite%20being%20promised%20and%20email.%3CBR%20%2F%3E%3CBR%20%2F%3EThis%20is%20after%20having%20my%20call%20disconnected%20and%20being%20told%20you%20are%20unable%20to%20speak%20to%20your%20warehouse%20team%2C%20then%20for%20the%20next%20person%20to%20tell%20me%20they%20have%20a%20real-time%20chat.%3CBR%20%2F%3E%3CBR%20%2F%3EStill%20non%20the%20wiser.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-362881%22%20slang%3D%22en-US%22%3ERe%3A%20Still%20not%20received%20a%20refund.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-362881%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106826%22%20target%3D%22_blank%22%3E%40grayapex550%3C%2FA%3E%2C%20apologies%20if%20this%20is%20taking%20longer%20than%20expected.%20We're%20doing%20the%20best%20that%20we%20can%20to%20get%20the%20process%20going.%20I%20appreciate%20your%20time%20and%20patience.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-367279%22%20slang%3D%22en-US%22%3ERe%3A%20Still%20not%20received%20a%20refund.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-367279%22%20slang%3D%22en-US%22%3EThis%20is%20getting%20beyond%20a%20joke%20now.%20You're%20doing%20absolutely%20nothing.%20You%20said%20a%20specialist%20is%20handling%20my%20case%3F%20I've%20not%20had%20any%20contact%20with%20a%20specialist%20ever.%3CBR%20%2F%3E%3CBR%20%2F%3EThe%20long%20and%20short%20of%20it%20is%20you%20are%20lying.%3CBR%20%2F%3EEveryone%20I%20speak%20to%20seems%20to%20lie%20and%20I%20want%20my%20money%20back.%3CBR%20%2F%3E%3CBR%20%2F%3ESomeone%20needs%20to%20start%20telling%20the%20truth.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-367284%22%20slang%3D%22en-US%22%3ERe%3A%20Still%20not%20received%20a%20refund.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-367284%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106826%22%20target%3D%22_blank%22%3E%40grayapex550%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20if%20you%20feel%20this%20way.%3C%2FP%3E%0A%0A%3CP%3EBased%20on%20the%20status%20of%20your%20case%2C%20it%20is%20being%20worked%20on%20by%20our%20Orders%20Team.%3C%2FP%3E%0A%0A%3CP%3EWe'll%20also%20be%20checking%20on%20it%20and%20update%20you%20through%20this%20thread%20if%20we%20have%20additional%20information.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 5

Still not received a refund.

GoPro has to genuinely be the worst customer service experience I have ever had.

- Make an order for an item in stock.
- Told the delivery can't be fulfilled due to issues.
- Request to cancel my order, can't due to issues.
- Follow the process for contract withdrawal emailing ModusLink - no response.
- Item is shipped against my wishes and payment taken.
- Request a refund as cancelled before shipment - can't until it's been returned.
- Item gets redirected to sender - still no refund.
- Item arrives at warehouse - told it's still in transit.
- Unable to confirm status of refund process is automatic.
- Live chat cant speak to finance team?
- Still don't know where my refund is.
- 7 days since item was returned and still no refund.

Awful.
GoPro
Posts: 9,706

Re: Still not received a refund.

[ Edited ]

Hi @grayapex550

 

Sorry for any troubles caused.

I understand that a specialist is already handling your case.

Please continue working with the them regarding the order/refund.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 5

Re: Still not received a refund.

Yeah apparently they are - but again I haven't heard anything despite being promised and email.

This is after having my call disconnected and being told you are unable to speak to your warehouse team, then for the next person to tell me they have a real-time chat.

Still non the wiser.
GoPro
Posts: 2,912

Re: Still not received a refund.

@grayapex550, apologies if this is taking longer than expected. We're doing the best that we can to get the process going. I appreciate your time and patience.

Tourist
Posts: 5

Re: Still not received a refund.

This is getting beyond a joke now. You're doing absolutely nothing. You said a specialist is handling my case? I've not had any contact with a specialist ever.

The long and short of it is you are lying.
Everyone I speak to seems to lie and I want my money back.

Someone needs to start telling the truth.
GoPro
Posts: 9,706

Re: Still not received a refund.

Hi @grayapex550

 

Sorry if you feel this way.

Based on the status of your case, it is being worked on by our Orders Team.

We'll also be checking on it and update you through this thread if we have additional information.

 

 

Thanks!

Ej

 

 

Tourist
Posts: 5

Re: Still not received a refund.

Yet again - still not refund. No one can tell me what the issue is. It's been 15 days since the RMA created and I was told a number of times it's 10-15 days.

 

Any update?