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Sightseer
Posts: 2
Accepted Solution

Startup Menu every time Go Pro Turns on

Every time I turn my Hero 5 Black on - it runs the startup menu - eg choose language, enter date/time etc. I have tried a factory reset and formatted the SD card...any solutions appreciated. Also, I am a gopro plus member yet cannot seem to access 24/7 chat help?

Cheers, Will.


Accepted Solutions
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GoPro
Posts: 12,933

Re: Startup Menu every time Go Pro Turns on

Hi @wills5544

 

Thank you for trying the suggested steps. At this point, it's best to call our Support Team to further address the issues you have encountered.

 

You may contact them by phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

EJ

 

 

View solution in original post


All Replies
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GoPro
Posts: 12,933

Re: Startup Menu every time Go Pro Turns on

Hi @wills5544

 

You may have not completed the set up process that's why it keeps prompting you back to this step. You may also try a manual software update.

 

Regarding the 24/7 chat, please make sure that you are logged in using the email address associated to your GoPro Plus subscription.

 

If you need further assistance, please reach out to Support Team via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

EJ

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Sightseer
Posts: 2

Re: Startup Menu every time Go Pro Turns on

Hi EJ,

Thanks for the response. Well, I go through all the options until I can use the camera as normal. Am I missing something here?

I have tried doing the manual update and I cant get it to work, on either chrome or safari - any ideas?

 

I am logged into my account but still cant get the chat to work - all in all a bit frustrating!

 

Thanks, Will.

Highlighted
GoPro
Posts: 12,933

Re: Startup Menu every time Go Pro Turns on

Hi @wills5544

 

Thank you for trying the suggested steps. At this point, it's best to call our Support Team to further address the issues you have encountered.

 

You may contact them by phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

EJ