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Sightseer
Posts: 2

Stain behind back LCD screen

[ Edited ]

Hi! I have a brand new gopro hero 7 black for some weeks and now I've noticed a mark under the back screen. It can be seen in the picture below.

I haven't used it for diving, but I had it head mounted during a heavy rain.

What is the cause and how it can be fixed?

20190918-172549.jpg
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GoPro
Posts: 18,670

Re: Stain behind back LCD screen

Hi @mihaimacarie98

 

So long as all camera doors are closed, the HERO7 Black is waterproof (up to 10m without a housing). 
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej

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Sightseer
Posts: 2

Re: Stain behind back LCD screen

I will contact them asap.

 

To clarify the things, the all the doors where closed.