09-18-2019 09:34 AM - edited 09-18-2019 09:35 AM
Hi! I have a brand new gopro hero 7 black for some weeks and now I've noticed a mark under the back screen. It can be seen in the picture below.
I haven't used it for diving, but I had it head mounted during a heavy rain.
What is the cause and how it can be fixed?
09-18-2019 09:41 AM
So long as all camera doors are closed, the HERO7 Black is waterproof (up to 10m without a housing).
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened.
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs