Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-251809%22%20slang%3D%22en-US%22%3EStabilisation%20doesn't%20work%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-251809%22%20slang%3D%22en-US%22%3E%3CP%3EHi!%3C%2FP%3E%3CP%3EI%20have%20a%20hero%206%20black%2C%20I%20bought%20the%20karma%20drone%20with%20the%20hero%206%20included%20for%20about%202-3%20months%20ago%2C%20and%20I%20haven't%20used%20it%20so%20much%20jet.%20But%20the%20the%20problem%20is%20that%20the%20Stabilisation%20isn't%20captured%20by%20the%20camera%20when%20I%20film.%20When%20I'm%20not%20filming%20and%20I%20look%20at%20the%20home%20display%20it's%26nbsp%3B%26nbsp%3Bworking%2C%20the%20motion%20of%20the%20Stabilisation%20is%20doing%20well%2C%20when%20I%20turn%20it%20quickly%20the%20screen%20comes%20right%20after%20and%20smooth%2C%20but%20as%20soon%20as%20I%20start%20filming%20it%20stops%20to%20work.%20I%20hope%20you%20understand%20wat%20I%20mean%2C%20it's%20a%20bit%20complicated%20to%20describe.%20I%20have%20tried%20everything%20I%20could%20do%2C%20I've%20reset%20the%20camera%20to%20the%20factory%20reset%2C%20updated%20it%20to%20the%20latest%20version%2C%20formatted%20the%20sd%20card%20(don't%20think%20that%20has%20something%20to%20do%20with%20it).%26nbsp%3B%3C%2FP%3E%3CP%3EA%20few%20weeks%20ago%20I%20filmed%20a%20bike%20race%20with%20the%20GoPro%20on%20my%20chest%2C%20the%20Stabilisation%20was%20obviously%20turned%20on%2C%20and%20after%20the%20race%20I%20watched%20the%20media%20and%20everything%20was%20shaking%2C%20not%20a%20little%20bit%20of%20smoothness%2C%20really%20disappointed!%20What%20could%20the%20issue%20be%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-251809%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-251820%22%20slang%3D%22en-US%22%3ERe%3A%20Stabilisation%20doesn't%20work%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-251820%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F75703%22%20target%3D%22_blank%22%3E%40samuelhoog%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20trying%20to%20troubleshoot%20the%20issue.%3C%2FP%3E%0A%0A%3CP%3ETo%20assess%20the%20issue%20further%2C%20we%20would%20appreciate%20if%20you%20can%20share%20some%20sample%20file%2Fs%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20upload%20it%20via%20Youtube%20or%20a%20Dropbox%20link.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-251830%22%20slang%3D%22en-US%22%3ERe%3A%20Stabilisation%20doesn't%20work%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-251830%22%20slang%3D%22en-US%22%3EOk%2C%20will%20do%20that.%3CBR%20%2F%3EThanks!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-251832%22%20slang%3D%22en-US%22%3ERe%3A%20Stabilisation%20doesn't%20work%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-251832%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F75703%22%20target%3D%22_blank%22%3E%40samuelhoog%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe'll%20wait%20for%20it.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E-Jay%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-251834%22%20slang%3D%22en-US%22%3ERe%3A%20Stabilisation%20doesn't%20work%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-251834%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Fyoutu.be%2FazAXG8140WM%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fyoutu.be%2FazAXG8140WM%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EHere%20is%20the%20link!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-251836%22%20slang%3D%22en-US%22%3ERe%3A%20Stabilisation%20doesn't%20work%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-251836%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F75703%22%20target%3D%22_blank%22%3E%40samuelhoog%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMay%20I%20know%20what%20SD%20card%20brand%20and%20model%20are%20you%20using%3F%3C%2FP%3E%0A%0A%3CP%3EAnd%20also%20please%20try%20to%20submit%20the%20sample%20video%20itself.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThe%20stabilization%20looks%20normal%20since%20it's%20on%20a%20table.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20try%20to%20send%20a%20short%20video%20while%20walking%20or%20biking.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAppreciate%20your%20cooperation.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-251839%22%20slang%3D%22en-US%22%3ERe%3A%20Stabilisation%20doesn't%20work%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-251839%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Fyoutu.be%2FbaDu6aeocQY%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fyoutu.be%2FbaDu6aeocQY%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EThis%20is%20from%20the%20race%20when%20I%20had%20stabilization%20on%2C%20it%20isn%E2%80%99t%20any%20smoothness%20at%20all.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20am%20using%20a%20Sandisk%20extreme%20that%20you%20sent%20me%20when%20I%20bought%20the%20camera.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-251841%22%20slang%3D%22en-US%22%3ERe%3A%20Stabilisation%20doesn't%20work%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-251841%22%20slang%3D%22en-US%22%3EYou%20can%20compare%20the%20video%20with%20this%2C%20from%20my%20hero%205%20black%20with%20stabilization%2C%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fyoutu.be%2FOgtDrNlpSas%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fyoutu.be%2FOgtDrNlpSas%3C%2FA%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-251843%22%20slang%3D%22en-US%22%3ERe%3A%20Stabilisation%20doesn't%20work%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-251843%22%20slang%3D%22en-US%22%3EI%20think%20that%20the%20stabilization%20on%20the%20hero%206%20would%20be%20better%20than%20the%20hero%205%2C%20but%20if%20my%20hero%206%20is%20%E2%80%9Cnormal%E2%80%9D%20it%E2%80%99s%20very%20weird%20that%20the%205%20is%20better.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-251849%22%20slang%3D%22en-US%22%3ERe%3A%20Stabilisation%20doesn't%20work%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-251849%22%20slang%3D%22en-US%22%3EWhat%20resolution%2Fframe%20rate%20where%20you%20recording%20in%20with%20the%20HERO6%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-251850%22%20slang%3D%22en-US%22%3ERe%3A%20Stabilisation%20doesn't%20work%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-251850%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F75703%22%20target%3D%22_blank%22%3E%40samuelhoog%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%20for%20sharing%20the%20files.%3C%2FP%3E%0A%0A%3CP%3EIs%20this%20happening%20to%20a%20certain%20resolution%2F%20fps%20settings%3F%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20haven't%20already%2C%20try%20turning%20the%20stabilization%20off%20then%20do%20a%20test%20recording.%3C%2FP%3E%0A%0A%3CP%3ESee%20if%20it%20make's%20a%20difference.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAlso%20with%20the%20sample%20files%20you%20have%20shared%2C%20were%20you%20using%20the%20same%20SD%20card%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-251900%22%20slang%3D%22en-US%22%3ERe%3A%20Stabilisation%20doesn't%20work%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-251900%22%20slang%3D%22en-US%22%3EI%E2%80%99m%20not%20hundred%20percent%20sure%2C%20but%20I%20think%20it%20was%202.7K%2C%2060fps%20or%201080%2C%2060fps.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20have%20already%20tried%20to%20do%20test%20recordings%20with%20different%20resolutions%20and%20fps%20settings%2C%20with%20and%20without%20stabilization%2C%20doesn%E2%80%99t%20make%20any%20difference.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20have%20also%20tried%20with%20a%20different%20sd%20card%20(the%20same%20sort%20that%20you%20recommend)%20to%20eliminate%20the%20problem%2C%20but%20no%20differens.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-252133%22%20slang%3D%22en-US%22%3ERe%3A%20Stabilisation%20doesn't%20work%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-252133%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%20for%20getting%20back%20to%20us%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F75703%22%20target%3D%22_blank%22%3E%40samuelhoog%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIn%20most%20cases%2C%20issues%20like%20this%20are%20usually%20corrected%20by%20a%20manual%20firmware%20update.%3C%2FP%3E%0A%0A%3CP%3ESince%20it%20has%20been%20done%20and%20it's%20still%20the%20same%2C%20we%20recommend%20contacting%20our%20Support%20Team%20to%20move%20forward%20with%20this%20concern.%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20reach%20them%20by%20phone%20or%20chat.%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20let%20them%20know%20of%20the%20troubleshooting%20steps%20taken.%3C%2FP%3E%0A%0A%3CP%3EThey%20may%20also%20ask%20you%20for%20the%20serial%20number%20of%20your%20camera.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-252143%22%20slang%3D%22en-US%22%3ERe%3A%20Stabilisation%20doesn't%20work%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-252143%22%20slang%3D%22en-US%22%3EOkay%2C%20I%20will%20contact%20them.%3CBR%20%2F%3ECan%20I%20link%20this%20conversation%20to%20them%3F%3CBR%20%2F%3EThanks!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-252149%22%20slang%3D%22en-US%22%3ERe%3A%20Stabilisation%20doesn't%20work%20Hero%206%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-252149%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYes%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F75703%22%20target%3D%22_blank%22%3E%40samuelhoog%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EThat%20should%20be%20fine.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Hiker
Posts: 36

Re: Stabilisation doesn't work Hero 6

I think that the stabilization on the hero 6 would be better than the hero 5, but if my hero 6 is “normal” it’s very weird that the 5 is better.
Explorer
Posts: 11,627

Re: Stabilisation doesn't work Hero 6

What resolution/frame rate where you recording in with the HERO6?
GoPro
Posts: 9,465

Re: Stabilisation doesn't work Hero 6

Hi @samuelhoog

 

Thanks for sharing the files.

Is this happening to a certain resolution/ fps settings? 

If you haven't already, try turning the stabilization off then do a test recording.

See if it make's a difference.

 

Also with the sample files you have shared, were you using the same SD card?

 

Regards,

Ej

Hiker
Posts: 36

Re: Stabilisation doesn't work Hero 6

I’m not hundred percent sure, but I think it was 2.7K, 60fps or 1080, 60fps.

I have already tried to do test recordings with different resolutions and fps settings, with and without stabilization, doesn’t make any difference.

I have also tried with a different sd card (the same sort that you recommend) to eliminate the problem, but no differens.
GoPro
Posts: 9,465

Re: Stabilisation doesn't work Hero 6

 

Thanks for getting back to us @samuelhoog

 

In most cases, issues like this are usually corrected by a manual firmware update.

Since it has been done and it's still the same, we recommend contacting our Support Team to move forward with this concern.

You may reach them by phone or chat.

https://gopro.com/help/ContactUs

 

Please let them know of the troubleshooting steps taken.

They may also ask you for the serial number of your camera.

 

Regards,

Ej

Highlighted
Hiker
Posts: 36

Re: Stabilisation doesn't work Hero 6

Okay, I will contact them.
Can I link this conversation to them?
Thanks!
GoPro
Posts: 9,465

Re: Stabilisation doesn't work Hero 6

 

Yes @samuelhoog

That should be fine.

 

 

Thanks!

Ej