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Hiker
Posts: 36

Stabilisation doesn't work Hero 6

[ New ]

Hi!

I have a hero 6 black, I bought the karma drone with the hero 6 included for about 2-3 months ago, and I haven't used it so much jet. But the the problem is that the Stabilisation isn't captured by the camera when I film. When I'm not filming and I look at the home display it's  working, the motion of the Stabilisation is doing well, when I turn it quickly the screen comes right after and smooth, but as soon as I start filming it stops to work. I hope you understand wat I mean, it's a bit complicated to describe. I have tried everything I could do, I've reset the camera to the factory reset, updated it to the latest version, formatted the sd card (don't think that has something to do with it). 

A few weeks ago I filmed a bike race with the GoPro on my chest, the Stabilisation was obviously turned on, and after the race I watched the media and everything was shaking, not a little bit of smoothness, really disappointed! What could the issue be?


Accepted Solutions
GoPro
Posts: 27,179

Re: Stabilisation doesn't work Hero 6

[ New ]

 

Thanks for getting back to us @samuelhoog

 

In most cases, issues like this are usually corrected by a manual firmware update.

Since it has been done and it's still the same, we recommend contacting our Support Team to move forward with this concern.

You may reach them by phone or chat.

https://gopro.com/help/ContactUs

 

Please let them know of the troubleshooting steps taken.

They may also ask you for the serial number of your camera.

 

Regards,

Ej

View solution in original post


All Replies
GoPro
Posts: 27,179

Re: Stabilisation doesn't work Hero 6

[ New ]

 

Hi @samuelhoog

 

Thank you for trying to troubleshoot the issue.

To assess the issue further, we would appreciate if you can share some sample file/s

You may upload it via Youtube or a Dropbox link.

 

 

Thanks!

Ej

 

 

Hiker
Posts: 36

Re: Stabilisation doesn't work Hero 6

[ New ]
Ok, will do that.
Thanks!
GoPro
Posts: 6,097

Re: Stabilisation doesn't work Hero 6

[ New ]

 

Thanks @samuelhoog,

 

We'll wait for it. 

 

 

-Jay

Hiker
Posts: 36

Re: Stabilisation doesn't work Hero 6

[ New ]
https://youtu.be/azAXG8140WM

Here is the link!
GoPro
Posts: 6,097

Re: Stabilisation doesn't work Hero 6

[ New ]

 

Hi @samuelhoog,

 

May I know what SD card brand and model are you using?

And also please try to submit the sample video itself. 

 

The stabilization looks normal since it's on a table. 

 

Please try to send a short video while walking or biking. 

 

Appreciate your cooperation. 

 

Regards,

-Jay

Hiker
Posts: 36

Re: Stabilisation doesn't work Hero 6

[ New ]
https://youtu.be/baDu6aeocQY

This is from the race when I had stabilization on, it isn’t any smoothness at all.

I am using a Sandisk extreme that you sent me when I bought the camera.
Hiker
Posts: 36

Re: Stabilisation doesn't work Hero 6

[ New ]
You can compare the video with this, from my hero 5 black with stabilization,

https://youtu.be/OgtDrNlpSas
Hiker
Posts: 36

Re: Stabilisation doesn't work Hero 6

[ New ]
I think that the stabilization on the hero 6 would be better than the hero 5, but if my hero 6 is “normal” it’s very weird that the 5 is better.
Explorer
Posts: 13,046

Re: Stabilisation doesn't work Hero 6

[ New ]
What resolution/frame rate where you recording in with the HERO6?
GoPro
Posts: 27,179

Re: Stabilisation doesn't work Hero 6

[ New ]

Hi @samuelhoog

 

Thanks for sharing the files.

Is this happening to a certain resolution/ fps settings? 

If you haven't already, try turning the stabilization off then do a test recording.

See if it make's a difference.

 

Also with the sample files you have shared, were you using the same SD card?

 

Regards,

Ej

Hiker
Posts: 36

Re: Stabilisation doesn't work Hero 6

[ New ]
I’m not hundred percent sure, but I think it was 2.7K, 60fps or 1080, 60fps.

I have already tried to do test recordings with different resolutions and fps settings, with and without stabilization, doesn’t make any difference.

I have also tried with a different sd card (the same sort that you recommend) to eliminate the problem, but no differens.
GoPro
Posts: 27,179

Re: Stabilisation doesn't work Hero 6

[ New ]

 

Thanks for getting back to us @samuelhoog

 

In most cases, issues like this are usually corrected by a manual firmware update.

Since it has been done and it's still the same, we recommend contacting our Support Team to move forward with this concern.

You may reach them by phone or chat.

https://gopro.com/help/ContactUs

 

Please let them know of the troubleshooting steps taken.

They may also ask you for the serial number of your camera.

 

Regards,

Ej

Hiker
Posts: 36

Re: Stabilisation doesn't work Hero 6

[ New ]
Okay, I will contact them.
Can I link this conversation to them?
Thanks!
GoPro
Posts: 27,179

Re: Stabilisation doesn't work Hero 6

[ New ]

 

Yes @samuelhoog

That should be fine.

 

 

Thanks!

Ej