10-19-2018 03:11 PM
I have a hero 6 black, I bought the karma drone with the hero 6 included for about 2-3 months ago, and I haven't used it so much jet. But the the problem is that the Stabilisation isn't captured by the camera when I film. When I'm not filming and I look at the home display it's working, the motion of the Stabilisation is doing well, when I turn it quickly the screen comes right after and smooth, but as soon as I start filming it stops to work. I hope you understand wat I mean, it's a bit complicated to describe. I have tried everything I could do, I've reset the camera to the factory reset, updated it to the latest version, formatted the sd card (don't think that has something to do with it).
A few weeks ago I filmed a bike race with the GoPro on my chest, the Stabilisation was obviously turned on, and after the race I watched the media and everything was shaking, not a little bit of smoothness, really disappointed! What could the issue be?
Solved! Go to Solution.
10-20-2018 10:52 AM
Thanks for getting back to us @samuelhoog
In most cases, issues like this are usually corrected by a manual firmware update.
Since it has been done and it's still the same, we recommend contacting our Support Team to move forward with this concern.
You may reach them by phone or chat.
Please let them know of the troubleshooting steps taken.
They may also ask you for the serial number of your camera.
10-19-2018 03:16 PM
Thank you for trying to troubleshoot the issue.
To assess the issue further, we would appreciate if you can share some sample file/s
You may upload it via Youtube or a Dropbox link.
10-19-2018 04:08 PM
May I know what SD card brand and model are you using?
And also please try to submit the sample video itself.
The stabilization looks normal since it's on a table.
Please try to send a short video while walking or biking.
Appreciate your cooperation.