Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

Special Holiday Return Policy for GoPro Hero 9 ERROR

[ New ]

I purchsed GoPro Hero 9 on 23rd of November 2020. During that time we had Special Holiday Return Policy policy as below:

 

https://gopro.com/en/au/legal/gopro-holiday-returns-2020#:~:text=GoPro%20Holiday%20Returns%20Policy%....

 

Hero.JPG

 

When I try to request Order Return, it shows my product is not eligible for return, but as per above policy I can return it before 31st January 2021. I'm trying to contact customer support over chat and call but no response. Please advise.

 

Regards,

Umair Mahju

GoPro Community Manager
Posts: 7,797

Re: Special Holiday Return Policy for GoPro Hero 9 ERROR

[ New ]

If you connect with a Support agent at https://gopro.com/help/ContactUs, our team can help you with that return.