01-01-2020 06:13 PM
Just got a new Hero 7 black.
Every time Protune is on there´s an extreme white noise in the audio.
Not just in the backgound but drowning all other sounds,
When PT is off it seems just fine.
01-02-2020 09:34 AM
Have you tried resetting the camera to factory settings? @andersj083
If you already did please try to update your camera manually.
Make sure that you're using a recommended SD card.
Follow manual update instruction for your camera.
01-02-2020 10:34 AM
Just did a manual update. Did not change anything. Have not made a factory reset yet.
Using a Sandisk SD card (se attachment) which I think meets the standards.
Had a chat with support today. They suggested the same as you.
And also suggested inserting the SD card after powering on the GoPro.
That worked once. But that´s not a solution that is viable