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Tourist
Posts: 4

Sound problem hero 6

Right from the start my GoPro Hero 6 Black recorded sound only interrupted. Nothing for a bout 2 seconds, then some sound, then silence for 20 seconds, then some sound etc. I first thougt it has to do with wind (I used it on the helmet riding a quad), but it also happens without wind and even under water. I tried different sound settings, but no change. I think I need to return it, must be a manufacturing fault. Any other ideas?

GoPro
Posts: 3,863

Re: Sound problem hero 6

 

Hi @frankydrone,

 

May I know what SD card brand and model are you using and also have you tried resetting the camera and install a new firmware update manually? 

 

 

Please let us know. 

 

Thanks,

-Jay 

Tourist
Posts: 4

Re: Sound problem hero 6

 
SD Card.JPG
Tourist
Posts: 4

Re: Sound problem hero 6

Hi Jay,

 

Firmware is up to date. 

 

Cheers,

Frank

GoPro
Posts: 8,200

Re: Sound problem hero 6

Hello @frankydrone

 

Thank you for your reply. If you have already updated your camera manually, and are using a recommended SD card like one on this list , the next step would be to get in touch with our Support team. The team will walk you through the next steps to get the issue resolved. Please call or initiate a chat conversation with one of the team members here https://gopro.com/help/ContactUs. 

 

Best regards, 
Marius

Highlighted
Tourist
Posts: 4

Re: Sound problem hero 6

Thanks Marius, 

 

I am already in touch with your team in New Zealand.

 

Cheers,

Frank

Adventurer
Posts: 9,864

Re: Sound problem hero 6

Did you buy at gopro.com? or did you buy elsewhere, you said you will return, I suggest to do so then to  troubleshoot and then you have to get to gopro for warranty.  Use your return Policy first..

 

Sound you have no sound the wind only in manual audio is set, did you try  Stereo only manual. then AUto manual if the sound cuts in and stays out, you have a hardware issue if asked. the sound board. Many complained, many were told  update firmware may did not report back if fixed?