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Sightseer
Posts: 1

Soporte Go pro 7 WHITE

[ Edited ]

Señores 

Soporte GoPro

 

Les comento el recientemente adquiri una camara GOPRO HERO WHITE,  en casa la use un par de veces, en un viaje reciente que realice, la camara la ingrese en un rio, en donde por lo general la camara nunca estuvo sumergida, mas sin embargo en lo poco que se sumergio (Nunca a mas de 1 metro de profundidad) a la camara le entro, a la lente y al poco tiempo dejo de operar. Fui cuidadozo con el uso de la misma y me serciore que las puertas de la camara, todas estuvieran cerradas.

 

Espero me puedan apoyar por favor para ver como procede este tema por favor: Ya que en las indicaciones y espeficicaciones de la camara, comenta que es SUMERGIBLE SIN NECESIDAD DE CARCAZA  y menciona que soporta un aprofundidad de hasta 10 m. En mi caso no excedio el metro de profundidad y el uso dentro del lugar antes de percatarme que le habia ingresado agua no fue mas de 10 min. 

 

Yo me puse en contacto inmediatamente con el personal de BESTBUY en donde compre la camara, ellos me indicaron que la garantía es directamente con el fabricante.

 

Fui muy cuidadoso con el uso de la cámara, pero cuando la sumergí a los pocos minutos noté que algo no estaba bien,  la cámara se calentó mucho.  Al percatarme de ello, inmediatamente suspendi el uso y resfuarde el producto.

 

Anexo ticket de compra donde se aprecia el Numero de serie

 

 

 

Necesito saber cuál es el procedimiento a seguir.

 

Gracias por su atención.

GoPro
Posts: 3,219

Re: Soporte Go pro 7 WHITE

@superhike6284, sorry to hear about what happened. So long as all camera doors are closed, the HERO7 White is waterproof down to 10m (33ft) without housing. We want to look at what we can do to extend our help. Please contact our Support team by phone or chat through https://gopro.com/help/ContactUs.