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Sightseer
Posts: 2

Sonido hero 5 black

Saludos,

pronto hará 1 año que tengo la cámara y estoy contento con ella, pero hay ocasiones en que me encuentro con clips que tienen un mal sonido. Se escucha la gravación de fondo pero como si estubiera dentro de un submarino o un casco. Tengo la cámara actualizada y tambien la he resetado, pero me sigue ocurriendo.

Alguna solución?

 

Saludos

GoPro
Posts: 7,577

Re: Sonido hero 5 black

Hello @lönewolf. If you have not done the update manually, try doing so. There are instructions under Manual Update at https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO5-Cameras . Other members share resolutions here https://community.gopro.com/t5/Cameras/Hero-5-No-Audio-is-some-videos/td-p/63401 as well. Let us know how it works for you. Thanks!

Sightseer
Posts: 2

Re: Sonido hero 5 black

la cámara ya está actualizada con el último firmware

GoPro
Posts: 3,505

Re: Sonido hero 5 black

Hi @lönewolf,

 

Did you update your camera manually?

 

If issue persist please contact our customer support team via phone or chat: https://gopro.com/help/ContactUs

 

Regards,

-Jay