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Reply
Tourist
Posts: 3
Accepted Solution

Some problems with flash-card

Hi there!
I bought the flash card Samsung 128GB evo plus, puted in the camera Hero 7 Black, formatted it and then my computer stopped to read the card. I tried to install GoPro Quick app but it crashed whit error (on the screenshot). USB isn't work too. I cant download all media from SD-card to the mobile phone and then to PC via Wi-Fi because my iPhone haven't so much memory. 
Please, help me!

Снимок.JPG

Accepted Solutions
Tourist
Posts: 3

Re: Some problems with flash-card

Hello!
The problem with reading SD-card was solved. It was my computer.
But, I use Win 7, 64x. Quik is still doesn't works.
Unfortunately, I should use another programms.

Thank you for support and fast answers!

View solution in original post


All Replies
GoPro
Posts: 3,505

Re: Some problems with flash-card

 

Hi @bravepeak76505,

 

Looks like you have a defective SD card.

 

Please try to get another SD card instead.

If it's brand new please return it the store so that they can check. 

 

Regards,

-Jay 

Tourist
Posts: 3

Re: Some problems with flash-card

Even though the card was work before the formatting? They can declined my appeal and say that formatting brought cards crash

GoPro
Posts: 7,382

Re: Some problems with flash-card

Hello @bravepeak76505. Are you using a Windows or a Mac computer? Since Quik for desktop is having an issues getting installed, try manually importing the GoPro files to your computer. This can be done by inserting the SD card directly through an SD card adapter. You may also explore other applications which can be used to view and edit your photos and videos. The list of such applications are here. Feel free to post back for any other  questions or concerns. 

Tourist
Posts: 3

Re: Some problems with flash-card

Hello!
The problem with reading SD-card was solved. It was my computer.
But, I use Win 7, 64x. Quik is still doesn't works.
Unfortunately, I should use another programms.

Thank you for support and fast answers!