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22lingo-sub-375698%22%20slang%3D%22en-US%22%3ERe%3A%20Some%20footage%20stuttering%2Funusable%20from%20Hero%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-375698%22%20slang%3D%22en-US%22%3E%3CP%3EYou're%20correct%2C%20the%20update%20did%20NOT%20fix%20the%20problem.%20I%20had%20a%20tiny%20bit%20of%20hope%20that%20somehow%20gopro%20had%20managed%20to%20fix%20this%20problem.%20I%20mounted%20my%20hero%207%20black%20with%20the%20latest%20update%20to%20my%20helmet%20and%20started%20a%20recording%20of%20a%20fun%20cycling%20event%20today.%20I%20managed%20to%20get%2011%20minutes%20into%20the%20footage%20before%20it%20starts%20to%20stutter%20again%2C%20like%20it%20always%20does.%20Thanks%20for%20ruining%20another%20one%20of%20my%20memories%20gopro!%20I%20should%20have%20bought%20the%20DJI!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 4

Re: Some footage stuttering/unusable from Hero 7

hmm am I reading somethign wrong or is the extreme plus I'm using already faster than ultra?  

 

https://www.sandisk.com/home/memory-cards/microsd-cards/extremeplus-microsd

 

https://www.sandisk.com/home/memory-cards/microsd-cards/ultra-microsd-512gb

Tourist
Posts: 4

Re: Some footage stuttering/unusable from Hero 7

i've been told by gopro support that the 1.80 firmware should fix this issue. I am very doubtful based on this interaction, but I will try

 

You can check on this link: https://gopro.com/en/us/update/hero7-black
10:12am
What is the improvement of the new update.
10:12am
Kindly click on "SEE RELEASE NOTES"
10:13am
USABILITY IMPROVEMENTS Resolves fast forward/rewind problems when using the Media Gallery slider. Corrects freezing issues during software updates and when rotating the camera after recording with certain settings. General bug fixes.
10:13am
i dont' see anything that says it will fix my particular issue
10:13am
It says "General bug fixes."
10:14am
and you are saying that my issue is included in that?
10:14am
where does it say that?
10:14am
Please proceed with manually updating your camera to fix the issue you have then provide a YouTube video if the issue persist so we can proceed with replacing your camera.
10:15am
It says under that information you just sent, at the bottom of it.
10:15am
what does 'It says under that information you just sent, at the bottom of it.' mean?
10:16am
On the "22:13:33" response you sent, the "General bug fixes." is visible.
10:17am
The manual update should resolve the issue you have as it should not persist with the replacement camera we sent.
10:18am
what do i do when it doesn't fix it?
10:18am
That will impossible as it is already a replacement. So we will need a new video showing the issue and how you set up the camera this time.
10:19am
 
Tourist
Posts: 33

Re: Some footage stuttering/unusable from Hero 7

You're correct, the update did NOT fix the problem. I had a tiny bit of hope that somehow gopro had managed to fix this problem. I mounted my hero 7 black with the latest update to my helmet and started a recording of a fun cycling event today. I managed to get 11 minutes into the footage before it starts to stutter again, like it always does. Thanks for ruining another one of my memories gopro! I should have bought the DJI!

GoPro
Posts: 7,578

Re: Some footage stuttering/unusable from Hero 7

Hello @mastershake. If you have already done the manual update (in addition to, or instead of updating the camera via GoPro App) and the issue persists, let our Support team know. This way, they can assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs .