Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-367957%22%20slang%3D%22en-US%22%3ESome%20footage%20stuttering%2Funusable%20from%20Hero%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-367957%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20is%20the%20first%20time%20I've%20seen%20this%20issue%20with%20my%20Hero%207%20Black.%20I%20recorded%20a%20few%20videos%20today%2C%20but%20one%20file%20of%20the%20footage%2C%20a%20couple%20of%20minutes%20in%20to%20it%2C%20suddenly%20gets%20really%20stuttery%20and%20odd%2C%20and%20unwatchable.%20The%20clip%20after%20this%20is%20totally%20fine%2C%20so%20are%20the%20clips%20beforehand.%20I%20have%20no%20idea%20why%20this%20would%20happen.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFYI%20this%20is%20nothing%20to%20do%20with%20the%20PC%20I'm%20watching%20the%20footage%20back%20on%20because%20it%20happens%20IN%20the%20camera%20as%20I%20watch%20it%20back%20too.%20The%20footage%20itself%20is%20stuttering%2C%20not%20the%20playback%20of%20it%2C%20if%20you%20know%20what%20I%20mean.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20linked%20a%20youtube%20video%20of%20the%20problem.%20For%20the%20first%202%3A21%20minutes%20it's%20totally%20fine%2C%20then%20after%20that%20is%20when%20it%20gets%20all%20weird.%20Has%20anyone%20else%20seen%20this%20issue%20or%20knows%20how%20to%20fix%20it%2Fnot%20make%20it%20happen%20in%20the%20future%3F%20The%20gopro%20firmware%20is%20all%20up%20to%20date.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fyoutu.be%2Frh1niH051IA%22%20target%3D%22_self%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fyoutu.be%2Frh1niH051IA%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20settings%20I%20shoot%20in%20are%204k%20resolution%2C%2030fps%2C%20Hypersmooth%20on%2C%20protune%20on.%20I'm%20assuming%20it's%20a%20bug%20to%20do%20with%20the%20hypersmooth%20but%20I'm%20not%20100%25.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-367957%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-367979%22%20slang%3D%22en-US%22%3ERe%3A%20Some%20footage%20stuttering%2Funusable%20from%20Hero%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-367979%22%20slang%3D%22en-US%22%3E%3CP%3EAlso%20the%20memory%20card%20is%20a%20SanDisk%20Extreme%2064gb%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-368040%22%20slang%3D%22en-US%22%3ERe%3A%20Some%20footage%20stuttering%2Funusable%20from%20Hero%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-368040%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F110953%22%20target%3D%22_blank%22%3E%40andyt02048%3C%2FA%3E.%20The%20SD%20card%20is%20a%20recommended%20one%20so%20we%20are%20good%20with%20that.%20Do%20you%20recall%20whether%20the%20Auto%20Low%20Light%20was%20enabled%20at%20that%20time%20of%20the%20recording%3F%20Users%20reporting%20the%20same%20issue%20share%20that%20disabling%20this%20feature%20gets%20rid%20of%20the%20stuttering%20shown%20in%20your%20video.%20See%20how%20it%20goes%20on%20your%20end.%20Let%20us%20know%20what%20you%20find%20out.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-368042%22%20slang%3D%22en-US%22%3ERe%3A%20Some%20footage%20stuttering%2Funusable%20from%20Hero%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-368042%22%20slang%3D%22en-US%22%3E%3CP%3Esame%20exact%20problem%20here%20-%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D4Kkp-CjuFb8%26amp%3Bt%3D43s%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D4Kkp-CjuFb8%26amp%3Bt%3D43s%3C%2FA%3E%26nbsp%3B2%3A31ish%20in.%20I%20had%20gopro%20rma%20my%20original%20black7%20and%20still%20have%20the%20problem%20on%20this%20one%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E4k%2030%20(or%2060)%3C%2FP%3E%3CP%3ESuperview%3C%2FP%3E%3CP%3Eshutter%3A%20auto%3C%2FP%3E%3CP%3Eev%3A%20-1%3C%2FP%3E%3CP%3Ewhite%3A%20native%3C%2FP%3E%3CP%3Emin%3A100%3C%2FP%3E%3CP%3Emax%3A%20400%3C%2FP%3E%3CP%3Esharp%3A%20low%3C%2FP%3E%3CP%3Ecolor%3A%20gopro%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-368045%22%20slang%3D%22en-US%22%3ERe%3A%20Some%20footage%20stuttering%2Funusable%20from%20Hero%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-368045%22%20slang%3D%22en-US%22%3E%3CP%3E-%20and%20with%20eis%20enabled%20and%2030fps%2C%20auto%20low%20light%20is%20unavailable%3C%2FP%3E%3CP%3E-%20card%20is%20sandisk%20extreme%20plus%20128gb%20v30%20a2%20(on%20the%20list).%20Ive%20tried%20with%20several%20other%20cards%20as%20well%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-368131%22%20slang%3D%22en-US%22%3ERe%3A%20Some%20footage%20stuttering%2Funusable%20from%20Hero%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-368131%22%20slang%3D%22en-US%22%3E%3CP%3EYeah%20this%20is%20totally%20your%20microSD%20card.%26nbsp%3B%20While%20you%20do%20indeed%20have%20one%20of%20their%20recommended%20ones%2C%20what%20requires%20a%20little%20bit%20of%20reading%20is%20that%20you%20need%20a%20really%20fast%20card%20to%20get%20good%204K%20video.%20Its%20all%20about%20the%20read%20and%20write%20speeds%20to%20the%20card.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%20for%20me%20for%20example%2C%20I%20traded%20up%20from%20a%20SanDisk%20Ultra%20128GB%20UHS-I%20Class%2010%20to%20a%20SanDisk%20Ultra%20128GB%20UHS-III%20Class%2010%20for%20a%20few%20dollars%20more%20it%20made%20a%20whole%20world%20of%20difference.%26nbsp%3B%20Essentially%2030x%20write%20speed%20to%20100x%20write%20speed%20to%20the%20card.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHope%20it%20helps.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-368158%22%20slang%3D%22en-US%22%3ERe%3A%20Some%20footage%20stuttering%2Funusable%20from%20Hero%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-368158%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%26nbsp%3Bauto%20low%20light%20is%20N%2FA%20in%20the%20mode%20I'm%20in%20so%20that's%20not%20an%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F110429%22%20target%3D%22_blank%22%3E%40extremelyfrank%3C%2FA%3E%26nbsp%3Bthanks%20for%20that%20info!%20Hopefully%20it%20is%20indeed%20the%20memory%20card%20so%20I'll%20get%20a%26nbsp%3BSanDisk%20Ultra%20128GB%20UHS-III%20Class%2010%20like%20you%20recommend%20and%20see%20if%20that%20helps.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt's%20weird%20that%20it%20hasn't%20happened%20before%2C%20but%20I%20suppose%20it's%20just%20something%20that%20can%20occur%20at%20any%20time%2C%20so%20I%20might%20as%20well%20make%20sure%20the%20memory%20card%20is%20the%20best%20it%20can%20be.%20Thanks%20for%20your%20help!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-368207%22%20slang%3D%22en-US%22%3ERe%3A%20Some%20footage%20stuttering%2Funusable%20from%20Hero%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-368207%22%20slang%3D%22en-US%22%3E%3CP%3EWhile%20I%20havent%20personally%20had%20any%20problems%20with%20SanDisk%20Ultra%2C%20some%20users%20here%20have%20reported%20inconsistancy%20issues%20with%20them.%20Good%20alternatives%20might%20be%20the%20Samsung%20line%20of%20microSDXCs%20as%20long%20as%20its%20UHS-III%20Class%2010%2C%20you%20should%20be%20good%20to%20go.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-368214%22%20slang%3D%22en-US%22%3ERe%3A%20Some%20footage%20stuttering%2Funusable%20from%20Hero%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-368214%22%20slang%3D%22en-US%22%3E%3CP%3Ehmm%20am%20I%20reading%20somethign%20wrong%20or%20is%20the%20extreme%20plus%20I'm%20using%20already%20faster%20than%20ultra%3F%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fwww.sandisk.com%2Fhome%2Fmemory-cards%2Fmicrosd-cards%2Fextremeplus-microsd%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.sandisk.com%2Fhome%2Fmemory-cards%2Fmicrosd-cards%2Fextremeplus-microsd%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fwww.sandisk.com%2Fhome%2Fmemory-cards%2Fmicrosd-cards%2Fultra-microsd-512gb%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.sandisk.com%2Fhome%2Fmemory-cards%2Fmicrosd-cards%2Fultra-microsd-512gb%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-375499%22%20slang%3D%22en-US%22%3ERe%3A%20Some%20footage%20stuttering%2Funusable%20from%20Hero%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-375499%22%20slang%3D%22en-US%22%3E%3CP%3Ei've%20been%20told%20by%20gopro%20support%20that%20the%201.80%20firmware%20should%20fix%20this%20issue.%20I%20am%20very%20doubtful%20based%20on%20this%20interaction%2C%20but%20I%20will%20try%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CDIV%20class%3D%22row%22%3E%3CDIV%3E%3CDIV%20class%3D%22liveAgentChatElement%22%3E%3CDIV%3E%3CSPAN%20class%3D%22operator%22%3E%3CSPAN%20class%3D%22messageText%22%3EYou%20can%20check%20on%20this%20link%3A%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3CFONT%20color%3D%22%230000ff%22%3E%3CU%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fen%2Fus%2Fupdate%2Fhero7-black%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fen%2Fus%2Fupdate%2Fhero7-black%3C%2FA%3E%3C%2FU%3E%3C%2FFONT%3E%3C%2FSPAN%3E%3C%2FSPAN%3E%3CDIV%20class%3D%22avatar%22%3E%3CSPAN%20class%3D%22timestamp%22%3E10%3A12am%3C%2FSPAN%3E%3C%2FDIV%3E%3CSPAN%20class%3D%22operator%22%3E%3CSPAN%20class%3D%22messageText%22%3EWhat%20is%20the%20improvement%20of%20the%20new%20update.%3C%2FSPAN%3E%3C%2FSPAN%3E%3CDIV%20class%3D%22avatar%22%3E%3CSPAN%20class%3D%22timestamp%22%3E10%3A12am%3C%2FSPAN%3E%3C%2FDIV%3E%3CSPAN%20class%3D%22operator%22%3E%3CSPAN%20class%3D%22messageText%22%3EKindly%20click%20on%20%22SEE%20RELEASE%20NOTES%22%3C%2FSPAN%3E%3C%2FSPAN%3E%3CDIV%20class%3D%22avatar%22%3E%3CSPAN%20class%3D%22timestamp%22%3E10%3A13am%3C%2FSPAN%3E%3C%2FDIV%3E%3CSPAN%20class%3D%22client%22%3E%3CSPAN%20class%3D%22messageText%22%3EUSABILITY%20IMPROVEMENTS%20Resolves%20fast%20forward%2Frewind%20problems%20when%20using%20the%20Media%20Gallery%20slider.%20Corrects%20freezing%20issues%20during%20software%20updates%20and%20when%20rotating%20the%20camera%20after%20recording%20with%20certain%20settings.%20General%20bug%20fixes.%3C%2FSPAN%3E%3C%2FSPAN%3E%3CDIV%20class%3D%22avatar%22%3E%3CSPAN%20class%3D%22timestamp%22%3E10%3A13am%3C%2FSPAN%3E%3C%2FDIV%3E%3CSPAN%20class%3D%22client%22%3E%3CSPAN%20class%3D%22messageText%22%3Ei%20dont'%20see%20anything%20that%20says%20it%20will%20fix%20my%20particular%20issue%3C%2FSPAN%3E%3C%2FSPAN%3E%3CDIV%20class%3D%22avatar%22%3E%3CSPAN%20class%3D%22timestamp%22%3E10%3A13am%3C%2FSPAN%3E%3C%2FDIV%3E%3CSPAN%20class%3D%22operator%22%3E%3CSPAN%20class%3D%22messageText%22%3EIt%20says%20%22General%20bug%20fixes.%22%3C%2FSPAN%3E%3C%2FSPAN%3E%3CDIV%20class%3D%22avatar%22%3E%3CSPAN%20class%3D%22timestamp%22%3E10%3A14am%3C%2FSPAN%3E%3C%2FDIV%3E%3CSPAN%20class%3D%22client%22%3E%3CSPAN%20class%3D%22messageText%22%3Eand%20you%20are%20saying%20that%20my%20issue%20is%20included%20in%20that%3F%3C%2FSPAN%3E%3C%2FSPAN%3E%3CDIV%20class%3D%22avatar%22%3E%3CSPAN%20class%3D%22timestamp%22%3E10%3A14am%3C%2FSPAN%3E%3C%2FDIV%3E%3CSPAN%20class%3D%22client%22%3E%3CSPAN%20class%3D%22messageText%22%3Ewhere%20does%20it%20say%20that%3F%3C%2FSPAN%3E%3C%2FSPAN%3E%3CDIV%20class%3D%22avatar%22%3E%3CSPAN%20class%3D%22timestamp%22%3E10%3A14am%3C%2FSPAN%3E%3C%2FDIV%3E%3CSPAN%20class%3D%22operator%22%3E%3CSPAN%20class%3D%22messageText%22%3EPlease%20proceed%20with%20manually%20updating%20your%20camera%20to%20fix%20the%20issue%20you%20have%20then%20provide%20a%20YouTube%20video%20if%20the%20issue%20persist%20so%20we%20can%20proceed%20with%20replacing%20your%20camera.%3C%2FSPAN%3E%3C%2FSPAN%3E%3CDIV%20class%3D%22avatar%22%3E%3CSPAN%20class%3D%22timestamp%22%3E10%3A15am%3C%2FSPAN%3E%3C%2FDIV%3E%3CSPAN%20class%3D%22operator%22%3E%3CSPAN%20class%3D%22messageText%22%3EIt%20says%20under%20that%20information%20you%20just%20sent%2C%20at%20the%20bottom%20of%20it.%3C%2FSPAN%3E%3C%2FSPAN%3E%3CDIV%20class%3D%22avatar%22%3E%3CSPAN%20class%3D%22timestamp%22%3E10%3A15am%3C%2FSPAN%3E%3C%2FDIV%3E%3CSPAN%20class%3D%22client%22%3E%3CSPAN%20class%3D%22messageText%22%3Ewhat%20does%20'It%20says%20under%20that%20information%20you%20just%20sent%2C%20at%20the%20bottom%20of%20it.'%20mean%3F%3C%2FSPAN%3E%3C%2FSPAN%3E%3CDIV%20class%3D%22avatar%22%3E%3CSPAN%20class%3D%22timestamp%22%3E10%3A16am%3C%2FSPAN%3E%3C%2FDIV%3E%3CSPAN%20class%3D%22operator%22%3E%3CSPAN%20class%3D%22messageText%22%3EOn%20the%20%2222%3A13%3A33%22%20response%20you%20sent%2C%20the%20%22General%20bug%20fixes.%22%20is%20visible.%3C%2FSPAN%3E%3C%2FSPAN%3E%3CDIV%20class%3D%22avatar%22%3E%3CSPAN%20class%3D%22timestamp%22%3E10%3A17am%3C%2FSPAN%3E%3C%2FDIV%3E%3CSPAN%20class%3D%22operator%22%3E%3CSPAN%20class%3D%22messageText%22%3EThe%20manual%20update%20should%20resolve%20the%20issue%20you%20have%20as%20it%20should%20not%20persist%20with%20the%20replacement%20camera%20we%20sent.%3C%2FSPAN%3E%3C%2FSPAN%3E%3CDIV%20class%3D%22avatar%22%3E%3CSPAN%20class%3D%22timestamp%22%3E10%3A18am%3C%2FSPAN%3E%3C%2FDIV%3E%3CSPAN%20class%3D%22client%22%3E%3CSPAN%20class%3D%22messageText%22%3Ewhat%20do%20i%20do%20when%20it%20doesn't%20fix%20it%3F%3C%2FSPAN%3E%3C%2FSPAN%3E%3CDIV%20class%3D%22avatar%22%3E%3CSPAN%20class%3D%22timestamp%22%3E10%3A18am%3C%2FSPAN%3E%3C%2FDIV%3E%3CSPAN%20class%3D%22operator%22%3E%3CSPAN%20class%3D%22messageText%22%3EThat%20will%20impossible%20as%20it%20is%20already%20a%20replacement.%20So%20we%20will%20need%20a%20new%20video%20showing%20the%20issue%20and%20how%20you%20set%20up%20the%20camera%20this%20time.%3C%2FSPAN%3E%3C%2FSPAN%3E%3CDIV%20class%3D%22avatar%22%3E%3CSPAN%20class%3D%22timestamp%22%3E10%3A19am%3C%2FSPAN%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3CDIV%3E%3CDIV%20class%3D%22la-chatInput%20col-xs-12%22%3E%26nbsp%3B%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-375698%22%20slang%3D%22en-US%22%3ERe%3A%20Some%20footage%20stuttering%2Funusable%20from%20Hero%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-375698%22%20slang%3D%22en-US%22%3E%3CP%3EYou're%20correct%2C%20the%20update%20did%20NOT%20fix%20the%20problem.%20I%20had%20a%20tiny%20bit%20of%20hope%20that%20somehow%20gopro%20had%20managed%20to%20fix%20this%20problem.%20I%20mounted%20my%20hero%207%20black%20with%20the%20latest%20update%20to%20my%20helmet%20and%20started%20a%20recording%20of%20a%20fun%20cycling%20event%20today.%20I%20managed%20to%20get%2011%20minutes%20into%20the%20footage%20before%20it%20starts%20to%20stutter%20again%2C%20like%20it%20always%20does.%20Thanks%20for%20ruining%20another%20one%20of%20my%20memories%20gopro!%20I%20should%20have%20bought%20the%20DJI!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Sightseer
Posts: 3

Some footage stuttering/unusable from Hero 7

This is the first time I've seen this issue with my Hero 7 Black. I recorded a few videos today, but one file of the footage, a couple of minutes in to it, suddenly gets really stuttery and odd, and unwatchable. The clip after this is totally fine, so are the clips beforehand. I have no idea why this would happen.

 

FYI this is nothing to do with the PC I'm watching the footage back on because it happens IN the camera as I watch it back too. The footage itself is stuttering, not the playback of it, if you know what I mean.

 

I've linked a youtube video of the problem. For the first 2:21 minutes it's totally fine, then after that is when it gets all weird. Has anyone else seen this issue or knows how to fix it/not make it happen in the future? The gopro firmware is all up to date.

 

https://youtu.be/rh1niH051IA

 

My settings I shoot in are 4k resolution, 30fps, Hypersmooth on, protune on. I'm assuming it's a bug to do with the hypersmooth but I'm not 100%.

Uploaded by Andy Rides Trails on 2019-07-28.
Sightseer
Posts: 3

Re: Some footage stuttering/unusable from Hero 7

Also the memory card is a SanDisk Extreme 64gb

GoPro
Posts: 7,569

Re: Some footage stuttering/unusable from Hero 7

Hello @andyt02048. The SD card is a recommended one so we are good with that. Do you recall whether the Auto Low Light was enabled at that time of the recording? Users reporting the same issue share that disabling this feature gets rid of the stuttering shown in your video. See how it goes on your end. Let us know what you find out. 

Tourist
Posts: 4

Re: Some footage stuttering/unusable from Hero 7

same exact problem here - https://www.youtube.com/watch?v=4Kkp-CjuFb8&t=43s 2:31ish in. I had gopro rma my original black7 and still have the problem on this one

 

4k 30 (or 60)

Superview

shutter: auto

ev: -1

white: native

min:100

max: 400

sharp: low

color: gopro

Tourist
Posts: 4

Re: Some footage stuttering/unusable from Hero 7

[ Edited ]

- and with eis enabled and 30fps, auto low light is unavailable

- card is sandisk extreme plus 128gb v30 a2 (on the list). Ive tried with several other cards as well

Tourist
Posts: 10

Re: Some footage stuttering/unusable from Hero 7

Yeah this is totally your microSD card.  While you do indeed have one of their recommended ones, what requires a little bit of reading is that you need a really fast card to get good 4K video. Its all about the read and write speeds to the card.

 

So for me for example, I traded up from a SanDisk Ultra 128GB UHS-I Class 10 to a SanDisk Ultra 128GB UHS-III Class 10 for a few dollars more it made a whole world of difference.  Essentially 30x write speed to 100x write speed to the card.

 

Hope it helps.

Sightseer
Posts: 3

Re: Some footage stuttering/unusable from Hero 7

@mariustanya auto low light is N/A in the mode I'm in so that's not an issue.

 

@extremelyfrank thanks for that info! Hopefully it is indeed the memory card so I'll get a SanDisk Ultra 128GB UHS-III Class 10 like you recommend and see if that helps.

 

It's weird that it hasn't happened before, but I suppose it's just something that can occur at any time, so I might as well make sure the memory card is the best it can be. Thanks for your help!

Tourist
Posts: 10

Re: Some footage stuttering/unusable from Hero 7

While I havent personally had any problems with SanDisk Ultra, some users here have reported inconsistancy issues with them. Good alternatives might be the Samsung line of microSDXCs as long as its UHS-III Class 10, you should be good to go.