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Sightseer
Posts: 2
Accepted Solution

Software hero 7 silver

Buonasera, la mia Hero 7 Silver si blocca molto spesso e sono costretto a forzare il riavvio.

 

cosa posso fare ?


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GoPro
Posts: 8,627

Re: Software hero 7 silver

@stoutsurf74844, first off, make sure that the camera is updated to the latest firmware and a recommended SD card is used. Using SD cards that aren't recommended can cause issues like freezing as the card isn't fast enough to write the content, the camera getting hot or battery consumption is higher than normal as the camera stays in an active mode trying to sync to the card.

Additionally, reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

 

If the issue persists, please contact our Support Team by phone or live chat through https://gopro.com/help/ContactUs.

View solution in original post


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GoPro
Posts: 8,627

Re: Software hero 7 silver

@stoutsurf74844, first off, make sure that the camera is updated to the latest firmware and a recommended SD card is used. Using SD cards that aren't recommended can cause issues like freezing as the card isn't fast enough to write the content, the camera getting hot or battery consumption is higher than normal as the camera stays in an active mode trying to sync to the card.

Additionally, reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

 

If the issue persists, please contact our Support Team by phone or live chat through https://gopro.com/help/ContactUs.

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Sightseer
Posts: 2

Re: Software hero 7 silver

Ho provato a formattare la mem. Se non installare di nuovo il firmware ma bob riesco 😤😤😤😤
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GoPro
Posts: 17,746

Re: Software hero 7 silver

Hello!

 

It will be best to complete a full format on your SD card before proceeding with the update.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs   

 

Thanks!

Ej