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Tourist
Posts: 3

So I refunded my Hero 7 Black - My experience

I bought a Hero 7 Black, didn't really enjoy using it that much, so I returned it, they gave me the RMA etc etc, and on the 22nd of March they "processed" the refund, I was given 7-10 days estimate time to have the money in my bank account, all this time passes and I still don't have anything, I've gone through support, all they say is that it is not up to them anymore since it was processed on the 22nd, one of them even told me I should already have the money.
 I don't think they understand that I can't just have 430€ laying there, I don't get why it takes them 5 seconds to take the money but 20+ days to refund it?
Any suggestions?

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GoPro
Posts: 20,097

Re: So I refunded my Hero 7 Black - My experience

Hi @batshitcrazy

 

Based on the records, the refund has been processed on our end. 
If you haven't received it yet, please note that it may take 7-14 business days (depending on your bank) for the funds to reflect back into your account.

 

Thanks!

Ej

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Tourist
Posts: 3

Re: So I refunded my Hero 7 Black - My experience

Yeah but its been over 15 business days and I have yet to receive the refund
Highlighted
GoPro
Posts: 20,097

Re: So I refunded my Hero 7 Black - My experience

Hi @batshitcrazy

 

I would suggest to double check with your bank/card provider.

 

Regards,

Ej

Highlighted
Tourist
Posts: 3

Re: So I refunded my Hero 7 Black - My experience

I've done that a few times already man.

Highlighted
GoPro
Posts: 20,097

Re: So I refunded my Hero 7 Black - My experience

Hi @batshitcrazy

 

I understand that your case has been coordinated with our Orders Team.

Please continue working with our Support Team regarding the status of your case.

 

Thank you.

Ej